Personal Concierge - Waldorf Astoria New York

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Personal Concierge to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

What will I be doing?

As a Personal Concierge, you will be responsible for assisting guests with a variety of requests, offering personalized and tailored recommendations, and ensuring every detail of their experience exceeds expectations. You will be performing the following tasks to the highest standards:

• Providing expert information, personalized recommendations, and making bookings for guest inquiries including but not limited to, directions, hotel services, transportation, travel arrangements, and dining reservations.
• Assisting with VIP guest check-in and ensuring that their needs are met with discretion and precision.
• Crafting bespoke itineraries based on personalized guest information and preferences collected prior to their stay.
• Proactively offering exclusive opportunities, including booking tickets for events and arranging unique experiences, tailored to the guest’s interests.
• Responding to special requests, including arrangements for medical services, childcare, and personalized gifts.
• Assisting in promoting Waldorf Astoria's marketing programs and distributing materials as needed.
  
  
  

Classification: Full-Time

Shift: Various – must be available to work weekdays, weekends, and holidays.

Pay Rate: The rate of pay for this role is $30.9833- $41.3111 and is based on applicable and specialized experience.

Union Position: This position is part of the Local 6 Union which requires complete open availability. We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week.

What are we looking for?

We are looking for a Personal Concierge who is committed to the elevated standards expected at our Forbes 5-Star hotel. This role involves not only performing traditional concierge duties but also engaging proactively with guests as part of our exclusive Personal Concierge Program. You will be reaching out to guests before their stay to gather information about their preferences and needs. With this personalized information, you will create bespoke itineraries and offer tailored recommendations, ensuring that every guest’s experience is seamlessly curated.

The ideal candidate will possess the following qualifications:

• Prior experience as a Concierge in New York City is required, ideally within a prestigious luxury hotel.
• A proven ability to provide exceptional, personalized service to VIPs and high-profile guests.
• Expertise in researching guests' preferences and crafting customized itineraries based on their individual needs and desires.
• Extensive knowledge of the local area, including luxury dining, exclusive events, and unique experiences.
• A commitment to delivering service that meets and exceeds Forbes 5-Star standards.
• Excellent communication and interpersonal skills, with the ability to build lasting relationships with guests.
• A proactive approach, anticipating guest needs and delivering anticipatory service.
  
  
  

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon the classification and union status of the position.
  
  
  

Work Locations

The Waldorf Astoria - New York

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Job

Guest Services, Operations, and Front Office