What are the responsibilities and job description for the Guest Relations Manager - Waldorf Astoria Beverly Hills position at Waldorf Astoria Beverly Hills?
As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Guest Relations Manager to join the Team at this beautiful property!
This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes an elevated Mediterranean restaurant, a Jean-Georges rooftop restaurant, lobby lounge, and in-room dining.
Want to learn more? Hotel Website, Instagram, Facebook
Classification: Full-Time
Shift: Must be available to work weekdays, weekends, and holidays.
Pay Rate: The annual salary range for this role is $85,000 - $90,000 per year and is based on applicable and specialized experience and location.
What will I be doing?
Reporting to the Director of Operations, the Guest Relations Manager will deliver outstanding service to our guests. They will be pro-active, creative, and results driven with a focus on delighting our VIP guests.
Primary responsibilities include greeting guests and assisting with guest requests; maintaining guest database and guest profiles; assisting in the guest amenities program; and supporting the Director of Operations. The Guest Relations Manager will act as the "owner" of the guest database and is responsible for helping to create, and ensure proper delivery of, amenities and services. It is their responsibility to ensure guest preferences are met while delighting and exceeding guest expectations. A working knowledge of hotel operations is needed for interdepartmental communication and coordination. A keen eye for detail is required to check all VIP rooms prior to guest arrival. This position will also meet, greet and escort VIP guests including curbside check-ins. They will ensure the guest is delighted and satisfied; arriving, during the stay and during a fond farewell.
Qualifications - Internal
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Waldorf Astoria Beverly Hills
Schedule
Full-time
Brand
Waldorf Astoria Hotels & Resorts
Job
Guest Services, Operations, and Front Office
This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes an elevated Mediterranean restaurant, a Jean-Georges rooftop restaurant, lobby lounge, and in-room dining.
Want to learn more? Hotel Website, Instagram, Facebook
Classification: Full-Time
Shift: Must be available to work weekdays, weekends, and holidays.
Pay Rate: The annual salary range for this role is $85,000 - $90,000 per year and is based on applicable and specialized experience and location.
What will I be doing?
Reporting to the Director of Operations, the Guest Relations Manager will deliver outstanding service to our guests. They will be pro-active, creative, and results driven with a focus on delighting our VIP guests.
Primary responsibilities include greeting guests and assisting with guest requests; maintaining guest database and guest profiles; assisting in the guest amenities program; and supporting the Director of Operations. The Guest Relations Manager will act as the "owner" of the guest database and is responsible for helping to create, and ensure proper delivery of, amenities and services. It is their responsibility to ensure guest preferences are met while delighting and exceeding guest expectations. A working knowledge of hotel operations is needed for interdepartmental communication and coordination. A keen eye for detail is required to check all VIP rooms prior to guest arrival. This position will also meet, greet and escort VIP guests including curbside check-ins. They will ensure the guest is delighted and satisfied; arriving, during the stay and during a fond farewell.
Qualifications - Internal
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline.
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Available benefits may vary depending upon property-specific terms and conditions of employment.
Waldorf Astoria Beverly Hills
Schedule
Full-time
Brand
Waldorf Astoria Hotels & Resorts
Job
Guest Services, Operations, and Front Office
Salary : $85,000 - $90,000