What are the responsibilities and job description for the Concierge - Waldorf Astoria Beverly Hills position at Waldorf Astoria Beverly Hills?
As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Concierge to join this beautiful property!
This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes a new Italian Tuscan Steakhouse, a rooftop restaurant, lobby lounge, and in-room dining.
The ideal candidate will thrive in a team environment working with high-end clientele, have a keen eye for detail, and a passion for creating unforgettable experiences. Prior concierge experience and knowledge of the local area are required. Multilingual and Forbes 5-Star luxury hotel experience are a plus.
Classification: Full-Time
Shift: Various - must have availability to work days, nights, weekends, and Holidays.
Pay Range: The pay rate for this position is $26.54 per hour. After successful completion of 9 months of employment, the pay rate will increase to 90%, per the collective bargaining agreement.
Want to learn more? Hotel Website, Instagram, Facebook
What will I be doing?
As a Concierge, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards:
Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
Process and deliver messages for guests
Retrieve mail, small packages and facsimiles for guests as requested
Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Register VIP guests, as needed
Promote Company marketing programs and distribute printed materials, as needed
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Waldorf Astoria Beverly Hills
Schedule
Full-time
Brand
Waldorf Astoria Hotels & Resorts
Job
Guest Services, Operations, and Front Office
This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes a new Italian Tuscan Steakhouse, a rooftop restaurant, lobby lounge, and in-room dining.
The ideal candidate will thrive in a team environment working with high-end clientele, have a keen eye for detail, and a passion for creating unforgettable experiences. Prior concierge experience and knowledge of the local area are required. Multilingual and Forbes 5-Star luxury hotel experience are a plus.
Classification: Full-Time
Shift: Various - must have availability to work days, nights, weekends, and Holidays.
Pay Range: The pay rate for this position is $26.54 per hour. After successful completion of 9 months of employment, the pay rate will increase to 90%, per the collective bargaining agreement.
Want to learn more? Hotel Website, Instagram, Facebook
What will I be doing?
As a Concierge, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards:
Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
Process and deliver messages for guests
Retrieve mail, small packages and facsimiles for guests as requested
Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Register VIP guests, as needed
Promote Company marketing programs and distribute printed materials, as needed
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
- Available benefits may vary depending upon property-specific terms and conditions of employment.
Waldorf Astoria Beverly Hills
Schedule
Full-time
Brand
Waldorf Astoria Hotels & Resorts
Job
Guest Services, Operations, and Front Office
Salary : $27