Dispatch Supervisor

Waldo Community Action Partners (WCAP) is seeking Dispatcher Supervisor!

Starting Hourly Salary: $21.07 (depending on experience)

Sign on Incentive of $1,000 Available – $200 payable after successful completion of 90 days, $300 payable after successful completion of 6 months and $500 after successful completion of one year

WCAP is a charitable, educational, 501(c)(3) private non-profit organization. It is designed to utilize and mobilize public and private resources to assist low-income Waldo County residents in the alleviation of poverty and address its underlying causes.

WCAP provides transportation services to residents of Waldo, Knox, Lincoln, and Sagadahoc counties as well as the communities of Brunswick and Harpswell through its MidCoast Public Transportation and MidCoast Connector Maine Care Transportation programs.

The Dispatch Supervisor works hands on with the dispatch team as a working supervisor to ensure effective and accurate scheduling and dispatching of all passenger trips as part of the regular dispatch work rotation, including after-hours weekend and holiday on call rotation. Assists the Transportation Manager as needed with maintaining effective and smooth coordination between Dispatching, Fleet Management and Drivers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program Administrative Functions:

1. Provides oversight and direction for WCAP Transit Systems Dispatch process in alignment with all goals and standards. Manages the tasks of the Dispatch team.

2. Ensures correct trip assignment according to all policies, procedures, and goals.

3. Reviews daily and monthly reports, managing trip costs for the Agency and other Providers, ensuring most effective measures are being met.

4. Provides accurate and timely reporting as needed and assigned.

5. Provides hands on accountability of all scheduling and dispatching functions and results.

6. Continuously monitors and evaluates effectiveness and accuracy of trip scheduling and dispatching.

7. Responsible for an up to date and accurate dispatch manual and dispatcher training and quality assurance program.

8. Communicates with transit providers as needed ad participates coordinating provider monitoring and training programs.

9. Facilitates coordination with fleet management, drivers, intake, fiscal, providers, provider relations, compliance and all other functions as needed to continuously improve coordination and collaboration.

10. Maintains a professional relationship with all external stake holders, contracts, programs and passengers.

Personnel Administration:

1. Supports all dispatch staff directly with achieving success in all their job responsibilities.

2. Participates in the hiring process for Dispatchers.

3. Provides orientation and training for supervised staff.

4. Supervises cross training process of all Dispatchers.

5. Supervises, coaches and disciplines dispatch staff.

6. Continually evaluates job performance of dispatchers including annual performance evaluations.

7. Manages work schedule for all dispatchers.

8. Reviews and authorizes time records for supervised staff.

9. Maintains a team approach requiring standards of excellence in customer service.

10. Ensures compliance with the Health Insurance Portability and Accountability Act.

General Requirements

• Must have adequate transportation, a valid driver's license and meet WCAP's insurance requirements.
• Must meet WCAP’s background clearance requirements.

Experience and Skill Requirements

The following experience and skills are considered essential:

· At least three years office experience, and at least two years of supervisory experience. Four years of office experience preferred.

· Strong communication skills.

· Must be flexible and able to work with multiple staff members.

· Strong time management and organizational skills.

· Proficient skills in Microsoft Word, Excel and Outlook.

· Must be able to develop a strong working knowledge of federal and Maine Medicaid law and associated contracts and programs.

· Must be trained in Easy Rides software within 30 days of hire.

Education Requirements

The following education requirements are considered essential:

· High School Diploma or equivalent required; Associate's Degree or higher degree in business or a related field preferred.

** All requirements and skills are considered to be essential, unless otherwise indicated

A detailed job description is available on our website: www.waldocap.org. Please submit a completed WCAP employment application also available on our website to: Human Resources, WCAP, PO Box 130, Belfast, ME 04915. This position will remain open until a suitable applicant is found. WCAP is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $21.07 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off

Work Location: In person

Salary : $21