Maintenance Superintendent

This role is designed for a proven operator who can take ownership of maintenance performance, implement structure, and uphold high standards across both physical operations and resident experience.

You will be trusted to lead, problem-solve, and execute without micromanagement.

What You’ll Be Responsible Fo

• rLead all day-to-day maintenance operations across a fully occupied residential communit
• yTake a hands-on role in diagnosing and resolving complex maintenance issue
• sManage and prioritise work orders and ticket flow, ensuring requests are addressed promptly, thoroughly, and professionall
• yMaintain clear, consistent documentation and communication across all service activit
• yOversee and actively participate in apartment turnovers, ensuring speed, quality, and consistenc
• yEstablish and maintain preventative maintenance systems and inspection routine
• sCoordinate vendors and hold them accountable for quality, safety, and timely completio
• nMaintain organisation and control of tools, equipment, and inventor
• yIdentify operational gaps proactively and implement solutions independentl
• yServe as a visible and professional point of contact for residents when neede
• dEnsure all resident interactions reflect a high standard of service, respect, and accountabilit
• yHandle service issues with a problem-solving mindset, maintaining composure in a live residential environmen

t
Team & Environme

ntYou will lead a lean, efficient team, which may includ

• e:Work order/ticket coordinat
• orLabourer/maintenance suppo

rtThis role requires someone comfortable wearing multiple hats, working in the field daily while maintaining oversight of operational systems and communication flo

w.
What We’re Looking

• For10 years of experience in multifamily maintenance, construction, or building operati
• onsStrong, hands-on expertise
• in:Plumb
• ingCarpen
• tryGeneral building systems and repa
• irsDemonstrated experience managing work order systems and service request workfl
• owsProven ability to communicate effectively with both residents and internal te
• amsAbility to prioritise, troubleshoot, and execute independently in a fast-paced, occupied environm

ent
Who You

• AreYou take ownership and stay ahead of prob
• lemsYou are structured and organised, especially in managing tickets and follow-thr
• oughYou maintain clear, professional communication, even under pres
• sureYou lead by example and are comfortable working in the field alongside your
• teamYou hold high standards for workmanship and service qua

lity
What Success Looks Like (First 90

• Days)Work order backlog stabilised; response and resolution times imp
• rovedClear structure implemented around ticket tracking, communication, and foll
• ow-upTurnover process becomes more efficient, consistent, and quality-d
• rivenResident service experience becomes more predictable, professional, and well-communi
• catedPreventative maintenance gaps identified and addr

essedWhy This Role Stand

s OutThis is an opportunity for an experienced superintendent who w

• ants:Real responsibility and aut
• onomyA role where both operational performance and resident experience are equally v
• aluedThe ability to implement structure and make a measurable impact in a lean oper