Computer Support Technician

Purpose:

Provide technical assistance to internal computer users. Answer questions or resolve computer problems for employees in person, via telephone, or electronically. Assist in the use of computer hardware and software, including printing, word processing software, email, and operating systems.

Essential Duties and Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Observe computer system to verify correct operations and detect errors.
• Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Maintain records of problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Develop training materials and procedures, and train users in the proper use of hardware or software.
• Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Obtaining and seeing to the appropriate use of equipment, facilities and materials needed to do certain work.
• Regular, timely attendance in compliance with the work schedule.
• Any other tasks as assigned by Wald Wire Management.

Tools and Technology:

• Microsoft Office Suite
• Microsoft Active Directory
• Veeam Backup & Replication
• VMware ESXi
• CAD Software – Autodesk AutoCAD, Autodesk Inventor, Dassault Systems SolidWorks
• SAP Crystal Reports
• Dell OpenManage
• Sangoma Switchvox
• ERP Software - E2 Shop System and Sage 10
• Common office equipment

Knowledge, Skills and Abilities:

• Experience with Microsoft Office and Google Workplace
• Experience with Microsoft Windows
• Experience with ERP System - Sage 100 or E2 Shop System

Qualifications:

• Associate's Degree in Information Technology
• Experience in the manufacturing environment preferred
• Strong written and verbal communication skills, including presentation skills
• Working knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and basic programming.
• Ability to read, understand, and interpret English.

Physical Demands and Work Environment:

• Climate-controlled Environment
• Sitting 6 hours/day
• Continual contact with others
• 6 hours of screen time/day
• Some loud and/or distracting noise
• Experience in the manufacturing environment preferred

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $18 - $25