What are the responsibilities and job description for the Client Services Representative (Accounting Experience a Plus) position at Wald Wire & Manufacturing Co.?
Pay: $18.00 - $22.00 per hour
• Previous customer service, administrative, bookkeeping, or accounting support experience preferred.
• Manufacturing office or manufacturing administration experience preferred.
• Experience with invoicing, billing, accounts receivable support, or order entry strongly preferred.
• Experience handling phone and email communication professionally.
• Strong data entry and recordkeeping skills.
• Proficiency with Microsoft Office, particularly Excel.
• Experience with Sage or manufacturing ERP systems is a plus.
• Ability to manage multiple priorities while maintaining a high level of accuracy.
High school diploma or GED required
Additional office, business, or administrative training is a plus
As a Client Services Representative, you’ll help support customers, production documentation, and day-to-day office operations.
- Serve as a primary point of contact for customer inquiries via phone and email.
- Process customer orders and maintain accurate customer records.
- Assist with invoicing, billing inquiries, and other accounting-related administrative tasks.
- Enter and maintain data within company systems and ERP software.
- Coordinate with production, shipping, and internal departments to ensure timely customer service.
- Review and process documentation for accuracy and completeness.
- Assist with pricing updates, order tracking, and customer account maintenance.
- Support general office and administrative functions as needed.
- Maintain confidentiality of customer and company information.
We’re looking for someone who is organized, motivated, and comfortable balancing multiple responsibilities throughout the day.
- Strong communication and customer service skills
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable working independently and as part of a team
- Attention to detail and accuracy
- Professional phone and email communication skills
- Reliable attendance and strong work ethic
- Comfortable working in a shared office environment
- Basic computer proficiency and familiarity with Microsoft Office
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) with Profit sharing
- Paid time off
- Stable, team-oriented work environment
- Opportunities for growth and development
- Consistent full-time schedule
- Supportive office and manufacturing team culture
Salary : $18 - $22