What are the responsibilities and job description for the Client Services Representative position at Wald Wire and Manufacturing Co.?
Experience Requirements
2–5 years of experience in a customer service, client services, administrative support, or similar client-facing position preferred. Previous experience in a manufacturing or production environment is a plus.
Education Requirements
High school diploma or GED required. Additional education or training in business administration, customer service, or a related area is preferred.
Essential Duties and Responsibilities
- Respond promptly and professionally to customer inquiries by phone and email
- Answer incoming telephone calls and direct calls or messages to the appropriate team members
- Maintain organized filing systems for cutting bills, quotes, and other documentation
- Maintain accurate production documentation and promptly update records to reflect changes in accordance with ISO 9001 procedures
- Prepare and send accurate, timely reports and information to customers
- Communicate with sales, production, shipping, and accounting teams to provide accurate information internally and to customers
- Make appropriate day-to-day decisions by following established procedures
- Assist administrative team members with assigned tasks when needed
- Perform light office-cleaning duties as necessary to help maintain an organized workspace
- Maintain regular and timely attendance in accordance with the assigned schedule
- Complete other duties as assigned by Wald Wire management
Qualifications
- Excellent customer service and professional communication skills
- Highly organized with strong attention to detail
- Ability to manage multiple responsibilities and changing priorities
- Ability to work independently and collaboratively
- Comfortable working in a shared office environment
- Proficiency with Microsoft Office, particularly Microsoft Excel
- Ability to learn and use Sage or a similar shop management system
- Dependable, accountable, and committed to maintaining regular attendance
- Manufacturing or administrative experience is preferred
Location
Oshkosh 20th Ave
Employment Type
Full-Time
Benefits
- Competitive hourly compensation
- Health, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) retirement plan
- Company-provided training
- Employee referral bonus program
- Stable, full-time work schedule
Salary
20 - 24 / Hr