Patient Finance Rep, Bilingual

Overview: The Patient Finance Representative, Bilingual will help patients seamlessly navigate complex billing, financial and insurance workflows. The Patient Finance Representative, Bilingual will accurately perform administrative duties required to work work queues, provide estimates, confirm insurance, secure authorizations, answer billing questions, provide estimates and collect payment. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Finance Representative, Bilingual will be fluent in bilingual written and spoken communication and will provide basic interpretation services. The Patient Finance Representative, Bilingual work environment is a professional setting where in-bound and outbound calls to patients, insurance companies and other professional organizations are made. The Patient Financial Representative is a metrics-driven, task-based, self-regulated career focused on assisting patients and families by collecting payments, helping them understand the cost of care and providing financial assistance and payment options and providing support. This role will also assist ancillary providers and vendors. Department Description:

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure: Not Applicable Education: High School Diploma or Equivalent Required - And Associate's Degree Business Preferred Experience: 1 Year Healthcare Required

Benefits:

Health Insurance, Vacation & Paid Time Off, 401K Plan