What are the responsibilities and job description for the Medical Assistant position at WakeMed Health & Hospitals?
At WakeMed, we live the WakeWay to Excellence—putting people first, delivering safe, high-quality care, and fostering a culture of respect and teamwork. MyCare 365 is our commitment to accessible, compassionate care in the outpatient setting, and we’re looking for Medical Assistants who share that mission.
Position Summary
As a Medical Assistant at MyCare 365, you’ll be a vital part of our care team, working side-by-side with providers and other healthcare professionals to deliver exceptional care to our ambulatory patients. You’ll provide direct patient care in a fast-paced office setting, supporting clinical workflows and ensuring every patient feels seen, heard, and cared for.
What You’ll Do:
- Assist with patient intake, vital signs, and documentation in the electronic health record (EHR)
- Support providers with procedures, exams, and follow-up care
- Coordinate referrals, lab orders, and patient education
- Maintain a clean, safe, and organized clinical environment
- Positions imaging equipment and adjusts controls to set exposure time and distance, according to specification of examination
- Collaborate across departments to ensure smooth patient flow and continuity of care
WakeWay to Excellence – How You Show Up
As part of WakeMed, you’ll embody our core behaviors:
- Respect for People: Compassion, empathy, dignity, and appreciation for every individual.
- Teamwork: Collaboration, pride in your work, and support for your teammates.
- Commitment & Accountability: Safety first, integrity always, and striving for excellence.
- Communication: Clear, courteous, active listening that puts patients first.
- WakeWay 2 Excellence: Reducing waste, improving workflows, and supporting
What We’re Looking For:
- Completion of an approved accredited Medical Assistant program
- American Academy of Medical Assistants,
- American Medical Technologists,
- American Registry of Medical Assistants and the
- National Center for Competency Testing
- Current certification (CMA, RMA, or equivalent) preferred
- Strong communication and teamwork skills
- Experience in an ambulatory or outpatient setting is a plus
- Commitment to WakeMed’s values of respect, integrity, and excellence
Why WakeMed?
- A culture that puts people first—patients and team members alike
- Opportunities for growth and development
- Competitive benefits and wellness programs
- A mission-driven organization making a real impact in our community
We invest in YOU — your growth, your well-being, and your future.
Perks & Benefits:
- Free parking at all campuses
- Health, dental & vision coverage
- 6 free mental health sessions through Lyra
- MetLife pet insurance
- 403(b) retirement plan with employer match
- Paid Days Off (PDO) for vacation, sick time & holidays
- Tuition & specialty certification reimbursement
- WakeWell Rewards & wellness programs
- WakeMed Gives – employee assistance & education support
- Childcare partnerships with KinderCare & Bright Horizons
- Endless professional development opportunities