Front Desk Customer Care Specialist

Wakefield Thermal is part of the Heico Companies, and in aggregate, Heico’s businesses generate more than $3.2 billion in revenues. Wakefield Thermal is a global leader in innovative thermal management solutions for a diverse range of markets. Building on over four decades of leadership and experience, Wakefield Thermal designs, manufactures, and sells thermal management products that remove excess heat generated by electronic components. Nashua New Hampshire is the location of our Corporate Headquarters; our facility sits in a beautiful setting centrally located to Route 3 and 93. If you have an outgoing personality, with great multitasking skill sets, and an appetite for learning, this could be the ideal role for you.

As the first point of contact for all visitors to the site, the front desk coordinator must exude a high degree of professionalism and presentation. In this role, the coordinator will interface with multiple departments and management team members to support the operation of our manufacturing facility & corporate headquarters. In addition, they will be a point person for targeted customer (sales) inquiries for various product lines within our distribution markets, demanding excellent customer service-oriented skills and demeanor. This individual will be expected to embrace and exhibit our culture of honesty, integrity, and good corporate citizenship. This is a highly visible role within the organization with tremendous opportunity for growth.

Essential Duties and Responsibilities

• Strive towards a culture of proactive safety.
• Point person for various customer inquiries: providing updates and administrative support to our valued customers and sales team.
• Provide and fulfill reporting requirements as requested by Regional Sales Manager.
• Receive all welcome all guests and visitors to the facility.
• Management of office calendars for shared spaces.
• Point person for event planning for all company events, conferences, and c-suite meetings.
• Support corporate management team with various administrative tasks.
• Ensure various supplies located throughout the shared spaces maintain appropriate stocking levels.
• Provide administrative support to various departments as requested.
• Other duties as assigned.

Requirements

• Associate’s degree in business administration or relative field of study. Will substitute valuable experience in lieu of.
• Outgoing, friendly, and inviting demeanor. Treating each visitor as a valuable guest to our facility.
• Outstanding customer service skillsets – a customer focused mindset.
• 2-3 years of experience in a Sales/Account Management, Marketing/Product, and/or Customer Service role.
• Ability to multi-task in a fast-paced work environment, sense of urgency and willingness to do what it takes to satisfy our customer.
• Ability to analyze requests (both internal and external) and understand Wakefield Thermals systems well enough to retrieve data to support request.
• Excellent technical aptitude. Experience with ERP and CRM system(s); (preferably Microsoft AX ERP, Epics and C2 CRM). Proficiency with Microsoft Office.
• Professional demeanor with strong business acumen.
• Event planning experience.
• Familiarity with a complex and dynamic production/manufacturing type environment.