SAP SD/OTC Project Manager

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite, Price Rite Marketplace, The Fresh Grocer, Dearborn Market, Gourmet Garage, Fairway Market, and Morton Williams banners in New Jersey, New York, Connecticut, Pennsylvania, Maryland, Delaware, Massachusetts, New Hampshire and Rhode Island. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.

The SAP OTC / SD Functional Consultant is responsible for the design, implementation, and support of the SAP Order-to-Cash (OTC) process, with a specialized focus on the retail and wholesale sectors. This role requires deep expertise in the standard SAP SD module as well as specific functionality within SAP IS-Retail. The ideal candidate will have extensive experience in both wholesale and retail business processes and a proven track record of successful full-cycle SAP implementations.

Key Responsibilities

• Lead end-to-end Order to Cash (O2C) process design and implementation in SAP S/4HANA, including order management, delivery, billing, and receivables for Retail as well as Wholesale Operations
• Manage and mentor a team of senior Order-to-Cash (O2C) experts onsite, ensuring effective collaboration and delivery of business objectives.
• Build and maintain strong relationships with business stakeholders. Understand business goals, recommend best practices to achieve them, manage prioritization of requests, oversee backlog, and drive initiatives that minimize time-to-value.
• Coordinate and manage system integrator and AMS (Application Management Services) resources across multiple parallel projects, ensuring alignment, timely delivery, and quality outcomes.
• Proven experience leading Order-to-Cash teams in complex business environments
• Ability to manage multiple projects simultaneously with cross-functional teams
• Experience working with system integrators and AMS providers
• Build and maintain strong relationships with business stakeholders. Understand business goals, recommend best practices to achieve them, manage prioritization of requests, oversee backlog, and drive initiatives that minimize time-to-value
• Own the pricing strategy and configuration, including condition techniques, promotions, markdowns, and retail-specific pricing models
• Collaborate with business stakeholders to gather requirements and translate them into scalable SAP solutions
• Design and implement retail-specific O2C flows, including store orders, Wholesale Orders and omnichannel fulfillment
• Configure and customize SAP SD and SAP IS-Retail modules, including sales order types, pricing procedures, credit management, master data (customer, article, site), and logistics execution
• Ensure seamless integration with SAP Retail, SAP CAR, POS systems, and third-party logistics providers.
• Support testing, training, and change management activities during project rollout.
• Monitor and resolve issues related to order processing, pricing discrepancies, and billing errors
• Design and configure end-to-end wholesale business processes in SAP S/4HANA, encompassing order management, pricing, inventory handling, fulfillment, and billing to support high-volume B2B operations
• Design and configure SAP GATP functionalities to support real-time product availability checks across multiple channels and locations.
• Leverage SAP Service Module (SD-SRV) to support service order processing, service contracts, and billing scenarios tied to retail operations.
• Integrate service management workflows with O2C and pricing processes to enable bundled product-service offerings.
• Configure service-related pricing conditions, warranty handling, and post-sale service tracking.

Preferred Qualifications

• Bachelor's degree in a relevant field; SAP SD/OTC certification is highly desirable
• 10 Years in SAP O2C, 3 Years in Retail
• Strong understanding of retail-specific processes, including point-of-sale (POS) integration, pricing, promotions, store connectivity, article hierarchies, and retail-specific master data
• Experience in implementing advanced Available – To-Promise (ATP), product allocation, global ATP Solutions
• Experience leveraging AI tools for data analysis and solution design.
• Knowledge of Order to Cash for Services is a big plus
• Expertise in wholesale business processes, such as managing large sales orders, bulk deliveries, complex pricing, and credit management for wholesale customers
• Experience in Global ATP would be a Plus
• Familiarity with EDI, output determination, and tax configurations.

Competencies

• Communicate Effectively
• Drive for Results
• Embrace Change
• Develop You
• Build Relationships
• Stay Competitive