What are the responsibilities and job description for the Energy Assistance - Eligibility Caseworker II position at Wake County?
What You'll Be Doing
Join Our Team as an Energy Assistance – Eligibility Caseworker II!
Are you passionate about helping individuals and families stay safe in their homes? Do you thrive in a role where your work directly supports community well‑being? If so, we’d love to have you on our Energy Program team!
The Energy Program’s primary focus is the Crisis Intervention Program (CIP), which provides urgent assistance to low‑income households experiencing or at risk of experiencing a crisis.
Beyond CIP, the Program also administers several programs designed to help residents with utility crisis, including:
In This Role, You Will
Additional Details
About
About Our Team
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
Required
The Basics (Required Education and Experience)
Location: HSC Swinburne Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon. - Fri. 8:00 am - 5:00 pm
Hiring Range: 26.44 - 30.84
Market Range: 26.44 - 35.23
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 8/31/2026
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Join Our Team as an Energy Assistance – Eligibility Caseworker II!
Are you passionate about helping individuals and families stay safe in their homes? Do you thrive in a role where your work directly supports community well‑being? If so, we’d love to have you on our Energy Program team!
The Energy Program’s primary focus is the Crisis Intervention Program (CIP), which provides urgent assistance to low‑income households experiencing or at risk of experiencing a crisis.
Beyond CIP, the Program also administers several programs designed to help residents with utility crisis, including:
- Low Income Energy Assistance Program (LIEAP)
- Share the Light
- Wake Electric Round Up
- Wake County Emergency Assistance Program (WCEA)
- Utility City of Raleigh Assistance Program (UCAP)
In This Role, You Will
- Interview individuals to gather information needed to determine eligibility
- Assess client situations and provide guidance about economic benefits and community resources
- Enter required data into agency systems to authorize benefits
- Request and evaluate verification documents in alignment with program policy
- Make accurate eligibility determinations
- Support fellow caseworkers and complete timely documentation
- Use document management tools to effectively manage your caseload
Additional Details
- Occasional work at alternative Wake County or community‑based locations may be required after hours or on weekends during LIEAP season.
- Overtime may be required during high‑volume periods.
About
About Our Team
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
Required
The Basics (Required Education and Experience)
- High school degree or GED
- Three years of job-related experience
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
- One (1) year or more of determining income eligibility for Energy Assistance, Food & Nutrition Services, Family & Children Medicaid Assistance or Adult Medicaid programs
- Proficient NCFast skill level
- Proficient OnBase skill level
- Knowledge in NCFAST for Energy Assistance programs or other Eligibility Programs
- Ability to apply complex policy to determine client budgets
- Proficient in calculating budgets
- Ability to review and assess financial information
- Ability to interpret policy and translate complex concepts to the public
- Ability to perform at a satisfactory with in a deadline driven environment with short timeframes
- Ability to work in a fast-paced environment with great attention to detail with great accuracy
- Strong verbal and written communication skills
- Ability to flexible and adaptable in an environment with frequent changes
- Proficient with basic computer skills (e.g. Microsoft Word and Excel) and NCFAST, Hyland OnBase (PRIME), and OLV
- Strong ability to develop and maintain strong relationships with customers by listening to the customers and understanding and responding to identified needs
Location: HSC Swinburne Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon. - Fri. 8:00 am - 5:00 pm
Hiring Range: 26.44 - 30.84
Market Range: 26.44 - 35.23
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 8/31/2026
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.