What are the responsibilities and job description for the Administrative Supervisor - Departure Regional Center - Internal job posting position at Wake County?
What You'll Be Doing
Take the leap into leadership and become a #TeamWake Administrative Supervisor!
In this role, you’ll support a team that helps customers access programs such as Food and Nutrition Services (FNS), Medicaid, Energy Assistance, Revenue, Register of Deeds, Clinical and Mental Health Services, Pharmacy, Child Care Subsidy, and more. Our center also features a large self-service computer area and user-friendly kiosks where customers can scan and submit documents—making your team’s guidance even more impactful.
If you’re energized by leading people, improving processes, and creating a positive experience for the community, this is an opportunity to make a meaningful difference every day.
What You’ll Do as an Administrative Supervisor
About
About Our Team
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
Required
The Basics (Required Education and Experience)
Location: HSC Departure Dr Raleigh, NC 27616
Employment Type: Regular
Work Schedule: Mon - Fri 8:15 am - 5:15 pm
Hiring Range: 26.16 - 31.99
Market Range: 26.16 - 37.81
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 12/10/2025
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Take the leap into leadership and become a #TeamWake Administrative Supervisor!
- This is an internal recruitment open to all Wake County Government employees, contractors and temporary employees.***
In this role, you’ll support a team that helps customers access programs such as Food and Nutrition Services (FNS), Medicaid, Energy Assistance, Revenue, Register of Deeds, Clinical and Mental Health Services, Pharmacy, Child Care Subsidy, and more. Our center also features a large self-service computer area and user-friendly kiosks where customers can scan and submit documents—making your team’s guidance even more impactful.
If you’re energized by leading people, improving processes, and creating a positive experience for the community, this is an opportunity to make a meaningful difference every day.
What You’ll Do as an Administrative Supervisor
- Lead and support a team with diverse responsibilities, providing coaching and guidance as needed
- Ensure full coverage of all service areas, even during staff absences
- Evaluate current processes and identify opportunities for improvement and efficiency
- Create and maintain clear process documentation, and train new team members
- Participate in leadership meetings and build strong partnerships with supervisors in FNS, Medicaid, Energy, and other program areas to stay aligned on process changes
- Develop work plans, assign tasks, and manage resources to meet operational goals
- Make timely, informed decisions that consider available information, constraints, and potential outcomes
- Monitor staff performance, offer constructive feedback, and provide technical supervision
- Communicate effectively and collaborate as a key member of a high-performing team
- Deliver excellent customer service to both internal and external customers
About
About Our Team
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
Required
The Basics (Required Education and Experience)
- Associate's degree
- Two years of job-related experience
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
- Supervisory experience within a human services agency or program
- Strong programmatic and technical knowledge of Health and Human Services and other Wake County Government departments
- Experience with revenue collection or other cash-handling duties
- Proficiency in NCFAST, OnBase, or similar case and document management systems
- Customer service experience in a social services or health services environment
- You’re confident in enforcing policies and procedures with consistency and fairness You can conduct audits and evaluate staff performance effectively
- You excel at training team members and managing staff schedules
- You bring strong leadership skills and can coordinate services across multiple providers and business systems
- You’re a skilled multitasker and proficient in the Microsoft Office suite
Location: HSC Departure Dr Raleigh, NC 27616
Employment Type: Regular
Work Schedule: Mon - Fri 8:15 am - 5:15 pm
Hiring Range: 26.16 - 31.99
Market Range: 26.16 - 37.81
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 12/10/2025
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Salary : $32 - $38
