Processing Technician - Customer Service

POSITION TITLE (Oracle title)

PROCESSING TECHNICIAN

WORKING TITLE

Processing Technician-Customer Service

SCHOOL/DEPARTMENT

Transportation

LOCATION

Rock Quarry Road, Raleigh, NC

PAY GRADE

Noncertified Grade 23

FLSA STATUS

Nonexempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

WORK WEEK SCHEDULE

Monday-Friday Position is available for a Hybrid Telework workweek

POSITION PURPOSE:

Processes stipends for Exceptional Children (EC) Transportation families, ensuring accurate and timely submission of all required forms. Responds to inquiries from employees, administrators, and other departments regarding stipend matters. Maintains thorough documentation of stipend records and compiles, analyzes, and reports data, as needed.

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Considerable knowledge of Microsoft Office, specifically Microsoft Word, and Excel, Power Point; Google Apps;

• Excellent personal computer skills to include performing data entry and calculations;

• Excellent customer service skills;

• Effective time management skills;

• Critical thinking and problem-solving skills;

• Ability to complete complex tasks and minimize errors with attention to detail;

• Ability to coordinate and complete multiple tasks with deadlines including all applicable departmental and payroll deadlines;

• Ability to work independently, complete tasks, and exercise independent judgement in the absence of clear directives;

• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;

• Ability to establish and maintain effective working relationships with school system staff, external agencies, attorneys, parents, and the public.

EDUCATION, TRAINING, AND EXPERIENCE

• High school diploma or equivalent;

• Three years of experience in a business field.

CERTIFICATION AND LICENSE REQUIREMENTS

None

PREFERRED QUALIFICATIONS:

• Associates degree in business administration or equivalent;

• Experience working in payroll, auditing, data analysis, or business reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Processes documents and forms for Transportation stipend families, ensuring accuracy and completeness of all stipend-related paperwork.

• Ensures complete and accurate data capture and reporting; builds reports and tracks information using Microsoft Office specifically for stipend processing.

• Performs a variety of general office duties to support the activities of the Transportation department including receiving telephone calls, maintaining and updating records, preparing documents, and providing effective customer service.

• Attends and participates in team meetings and activities.

• Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, staff members of external funding agencies, and the community. Work is considered light physical work, requiring the exertion of up to ten pounds of force.

EFFECTIVE DATE: 12/2025

DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.