Chief Product Officer

Job Summary

The Chief Product Officer will own the Product Vision for the company and be responsible for the development, justification, and acceptance of that vision. He/she will also serve as strategic thought partner to both the CEO and CTO, actively contributing to the growth strategy, technology roadmap alignment, and product-market evolution. This role demands a leader who can bridge business vision, technical feasibility, and market opportunity though collaborative, strategic dialogue. This is an executive-level position with direct accountability for product revenue, sourcing and specifications.

Key Responsibilities:

Executive Leadership & Strategic Partnership

• Serve as strategic thought partner to the CEO and CTO, contributing to company vision, through regular strategic dialogue and collaborative planning sessions while owning the short and long-term product vision and roadmap.
• Develop and communicate quarterly product business performance reviews, strategic roadmap updates, and investment recommendations to the organization and the Board of Directors, demonstrating clear ROI and marketing position.
• Own product P&L with direct accountability for revenue targets, profitability metrics, and resource allocation decisions across the product portfolio.
• Own pricing strategy and monetization models across product portfolio, with demonstrated ability to optimize price-value positioning for our markets.
• Build and maintain executive relationships with strategic customers, partners and industry stakeholders, representing the company at C-level engagements and strategic account reviews.
• Build and maintain executive relationships with the rest of the senior management team.
• Identify strategic acquisition targets to augment the company's product portfolio
  
  
  

Product Strategy and Industry Expert Leader

• Stay abreast of industry trends, identifying opportunities for new products and enhancements.
• Develop and implement a comprehensive product strategy that aligns with the companys vision and market opportunities.
• Define product requirements, roadmaps, and key performance metrics to guide development and measure success, establishing clear product management artifacts including user stories, acceptance criteria, and success metrics.
• Drive product portfolio rationalization, making data-driven decisions about product investment levels, sunsetting underperforming offerings and resource allocation to maximize portfolio ROI.
  
  
  

Product Execution & Delivery

• Lead the entire product lifecycle, from ideation to market launch, ensuring alignment with business goals and customer needs while maintaining rigorous product management standards and documentation.
• Collaborate across the organization to build innovative products that resonate with target markets, particularly small and mid-size business customers.
• Drive customer feedback loops to ensure product features meet market demands and deliver superior user experiences.
• Foster a culture of continuous improvement, leveraging data and analytics to refine product offerings and institutionalize evidence-based decision making.
  
  
  

Team Development & Culture

• Build, expand, and mentor a high-performing product organization that thrives on innovation, collaboration, and customer focus.
• Define clear roles, responsibilities, and growth opportunities for product and design team members, establishing product management competencies.
• Develop high-performance processes that facilitate both the product management group and the rest of the organization in their ability to design, develop, and deploy critical products and processes for our customers.
• Foster alignment and momentum across teams with a shared focus on delivering client and business outcomes.
• Create a culture of innovation, experimentation, and calculated risk taking that encourages breakthrough thinking while maintaining operational discipline.
  
  
  

Success Metrics

Success in this role will be measured by:

• Achievement of product revenue and profitability targets.
• Product adoption, customer retention, and Net Dollar Retention (NDR).
• Market share growth and competitive win rates.
• On-time delivery of strategic roadmap commitments.
• Quality of strategic insights and recommendations presented to executive team and Board of Directors.
• Enhanced penetration level into customer base
  
  
  

Qualifications

• MBA and 15 years in tech-enabled services; including 5 years the VP level or above
• Proven success leading B2B and B2B2C product strategy, management and design through high-growth scaling, with demonstrated experience serving small and mid-sized (SMB) markets
• Deep expertise in product management methodologies, agile development, and user experience best practices, with track record of establishing product management discipline across organizations
• Experience in private equity-backed, venture-backed, or high-growth startups-to-scale environments with demonstrated ability to operate under performance pressure
• Demonstrated ability to serve as strategic thought partner to fellow C-suite executives, contributing meaningfully to business strategy and vision alongside operational excellence
• Experience building and mentoring high-performing product teams, ideally in private equity-backed or startup-to-scale environments
• Must possess a strong sense of urgency with a bias for action and demonstrate a strength in conviction
• High emotional intelligence with a proven ability to navigate organizational complexity, manage conflict and build consensus with peers, the Board of Directors and investors.