What are the responsibilities and job description for the Patient Service Representative position at Waimanalo Health Center?
We are seeking a dedicated, talented, and team-oriented full-time or part-time Patient Service Representative to join our `ohana (family) to support our mission and values. We offer competitive wages, excellent benefits, and an extraordinary working environment.
Mission
Waimānalo Health Center is rooted in Native Hawaiian values and devoted to improving the health and wellness of all people, regardless of ability to pay, by providing comprehensive primary and preventive health care services of the highest quality.
Vision
Waimānalo Health Center is dedicated to the continuous advancement in quality healthcare while assuring universal access for all. We believe that our values of Aloha, Mālama I Ka Pono, Mālama I Ka ʻOhana, and Mālama I Ka ʻĀina, enable our patient-centered healthcare home services to deeply focus on the shared role of healing oneself, ʻohana, community, and ʻāina over generations.
Core Values and Guiding Principles
Our values at Waimānalo Health Center promote Hawaiian-centered diversity, equity, and inclusion by welcoming all members of the Koʻolaupoko community to access our holistic services ranging from traditional Hawaiian healing practices to Western medicine.
Aloha: We listen to people with our full attention, seeking to know them and understand their health care and wellness needs and aspirations for themselves, their family and community. We will respond, to the best of our abilities, as caring, compassionate, engaged, and professional partners in healthcare.
Mālama I Ka Pono: We know that quality healthcare starts with people’s trust in our services and the excellence of our care for them and the resources entrusted to us to meet their needs. We are committed to maintaining their trust by treating people with respect and confidentiality, and by being open about our organizational practices and results, seeking to continuously improve our work.
Mālama I Ka ʻOhana: We believe that wellness embraces the whole family, and we welcome their participation in the healthcare of their loved ones. Our belief extends from the Ahupuaʻa of Waimānalo throughout Koʻolaupoko where we build the foundation for good health and wellness for everyone, and we seek collaborative partners who share our values and vision.
Mālama I Ka ʻĀina: We understand the importance of one’s sense of place and the holistic nature of health and wellbeing. Through integrative services we support the balance of body, mind, and spirit, while respecting one’s cultural connectedness to the ‘āina of Hawai'i. Ka Mauli O Ka ‘Āina A He Mauli Kānaka: The Life of the Land is the Life of the People.
Summary
The Patient Service Representative will provide a high level of customer service and promote a positive attitude to create a friendly, patient focused environment while performing front desk responsibilities relating to check-in and scheduling of patients effectively to help ensure efficient operations and patient flow (e.g., greeting and assisting patients and the public, patient registration and appointment scheduling, verifying insurance coverage, copayment collection, cashiering, maintaining and updating patient information, screen patients for financial assistance (Sliding Fee Discount Program) and other eligible programs in the Front Office, answering multi-line phones timely, handle telephone inquiries, transferring calls throughout the health center.