What are the responsibilities and job description for the Customer Service Representative position at Wahoo Plumbing?
Company Name: Wahoo Plumbing
Position: Customer Service Representative
Pay Range: Earn Up to $59k Annually with hourly plus commissions!
Compensation Breakdown:
- Hourly Rate: Up to $25/hr, depending on experience
- Annual Range: Up to $59,000
- Performance Bonuses: Averaging $550/mth in commissions
Location: Pensacola, FL
Schedule:
- Full-Time
- Monday - Friday; 8hr Shifts
- In Office
Benefits:
- Health Insurance
- Paid Time Off
- Dental Insurance
- 401k
- Vision Insurance
- Liberty Fund ($800 per year)
- Competitive hourly pay
- Performance-based commission opportunities
- Ongoing training
- Monday-Friday schedule
- Long-term career growth
Requirements:
- Positive attitude and strong work ethic
- Excellent communication skills
- Organized and detail-oriented
- Coachable and eager to learn
- Professional and dependable
- Customer service experience preferred
- ServiceTitan experience is a plus
Position Summary:
Earn up to $59,000 annually through a combination of competitive hourly pay and performance-based commissions while building a long-term career with Wahoo Plumbing. As a Customer Service Representative, you'll be the first impression for every homeowner, helping schedule appointments, support technicians, and deliver the exceptional customer experience that has helped Wahoo build its reputation throughout Pensacola.
The ideal candidate is organized, dependable, detail-oriented, and coachable, with a professional approach to customer service and a commitment to following proven systems. If you enjoy working in a structured environment where accuracy, teamwork, and consistency are valued, you'll thrive at Wahoo Plumbing.
Core Responsibilities:
- Answer incoming customer calls professionally
- Schedule plumbing service appointments
- Communicate with technicians throughout the day
- Follow up on customer estimates
- Maintain accurate customer records
- Deliver an exceptional customer experience
- Learn our systems and continually improve
Pay: Up to $59,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $800 - $59,000