What are the responsibilities and job description for the Food Runner position at Wahlburgers?
Position: Food Runner
Reports to: General Manager
The Food Runner plays a vital role in delivering an exceptional dining experience by ensuring the timely and accurate delivery of food orders from the kitchen to guests. This position requires excellent communication skills, a keen eye for detail, and the ability to work efficiently in a fast-paced environment.
Key Performance Elements/Essential Functions
Order Delivery:
- Deliver food orders from the kitchen to guests' tables quickly and accurately.
- Ensure the presentation and quality of food meet the restaurant's high standards.
- Communicate any special requests or modifications to the kitchen staff.
- Follows company policy in handling guest allergies/intolerances, ensuring guests receive "safe" meals.
Guest Interaction:
- Provide courteous and professional service to guests.
- Answer basic questions about the menu and ingredients if needed.
- Address guest needs and requests promptly.
Coordination:
- Work closely with servers and kitchen staff to ensure timely service.
- Communicate any important information between the kitchen and serving staff.
- Assist in managing the flow of service during peak hours.
Table Maintenance:
- Assist with pre-bussing tables to ensure a clean and organized dining area.
- Support the dining room attendants as needed to clear and reset tables.
- Help maintain cleanliness in the dining room and service areas.
Support Duties:
- Assist servers with drink refills, bread service, and other guest needs.
- Restock service stations with necessary supplies.
- Perform side work duties as assigned by the manager.
Minimum Requirements
- Exude a high level of hospitality to our guests – smile and have a great time!
- Previous experience in a bar or restaurant setting is preferred.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Physical stamina to lift heavy items (up to 50 lbs.) and stand for extended periods.
- Basic knowledge of restaurant terminology is a plus.
Commitment to Equal Opportunity
We are an equal-opportunity employer. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. The employer reserves the right to revise them at any time. It is intended to accurately reflect the primary job elements essential for making compensation decisions.