What are the responsibilities and job description for the Guest Service Manager position at Wagons West Management LLC?
Who We Are
Pizza Ranch® Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is a fast-casual restaurant that specializes in
pizza, chicken, salad and dessert buffet, as well as also offering delivery and take out. Our franchise has grown steadily with over
220 locations in fifteen states.
What makes Pizza Ranch unique is our Vision and Mission. Our Vision is “To glorify God by positively impacting the world”
and our Mission is “To give every guest a legendary experience”. Our company believes we have a unique opportunity to
establish every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality
food and service; and where we take a positive leadership position in the communities we serve.
Pizza Ranch is committed to making a positive impact no matter how big or small so that each person leaves a little better off,
because of the genuine care and concern we give to our guests, team members and communities. If this sounds like an
environment where you would like to work, we are always looking for enthusiastic, guest-oriented people who love to be of
service to others.
Responsibilities:
At Pizza Ranch, we view our management team as a vital part of making our business so successful. As a Guest Services
Manager, you will be challenged to lead a team to give every guest a legendary experience. You will be expected to assist the
management team in leading daily operations and set an example for the team by following the Pizza Ranch Way. Most
importantly, you will have the opportunity to provide genuine care for all our staff and guests and to create a legendary impact on
those you encounter.
Key Accountabilities:
- Maintain high-quality guest service standards
- Assist with the training and development of new and existing team members
- Provide Legendary guest service and lead staff to do the same
- Build Community Engagement by partnering with other organizations and businesses
- Respond to guest complaints quickly and resolve them effectively
Qualifications, Skills, and/or Competencies:
- Passion for guest service
- Passion for leading and developing people
- Strong multi-tasking skills and the ability to prioritize multiple situations
- Effective communicator and listener with good oral and written communication skills
- High school diploma or GED
- Proficient in basic computer skills
- Ability to be mobile and/or on your feet for extended periods of time during the entire shift
Restaurant management experience preferred
You are applying for work with a franchisee of Pizza Ranch, not Pizza Ranch Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
