What are the responsibilities and job description for the HVAC Service Manager position at Wagner Mechanical?
HVAC Service Manager Wagner Mechanical
Albuquerque, NM
$70k to $105k base bonus opportunity
Join the team at Wagner Mechanical, Albuquerques most trusted home services provider, with over 90 years of excellence in HVAC, plumbing, and electrical services. Were looking for a driven and experienced HVAC Service Manager to lead and support our growing team of service technicians.
This is a key leadership role for someone passionate about building strong teams, delivering world-class customer service, and driving operational success.
Why Join Wagner Mechanical?
- Competitive Pay: $70k to $105k base plus performance-based bonuses
- Established Reputation: Be part of a legacy brand thats known for doing the right thingfor customers and employees alike
- Leadership Impact: Help shape the future of our service team with your vision and experience
- Medical, Dental, Vision Insurance
- 401(k) with company match
- Paid Sick Leave Paid Time Off Holidays
- Company-paid Life and Disability Insurance
- Optional supplemental benefits (critical illness, hospital indemnity, pet insurance)
- Company-provided laptop and phone
What Youll Do:
As the HVAC Service Manager, youll lead, coach, and inspire a team of technicians to deliver high-quality service while meeting revenue and performance goals.
- Lead & Coach: Mentor and develop service technicians with tailored training and ongoing support
- Drive Results: Track and manage KPIs including revenue, customer satisfaction, and service efficiency
- Operational Oversight: Work closely with dispatch to optimize technician routes, coverage, and productivity
- Recruit & Retain Talent: Hire and develop top-performing technicians and foster a positive team culture
- Customer Resolution: Handle escalations professionally to ensure customer satisfaction
- Field Engagement: Conduct routine job site visits to support field staff, deliver coaching, and ensure quality
- Collaborate Cross-Functionally: Work with branch and leadership teams to execute strategic initiatives
- Leverage Technology: Support technician adoption of tools like ServiceTitan to streamline operations
What Makes You a Strong Fit:
- Leadership Skills: Proven ability to lead, motivate, and build a high-performing service team
- Strong communication and problem-solving abilities with a customer-first approach
- Technical & Business Acumen: Understanding of HVAC systems and ability to support a technical team
- Analytical mindset with a focus on operational efficiency and team performance
Qualifications:
- 3 years of experience in a management or sales role in the home service industry (HVAC preferred)
- High school diploma required; college degree preferred
- Proficiency in Microsoft Office and comfort with service software (ServiceTitan experience a plus)
Ready to Lead with Purpose?
If you're a dynamic leader ready to make a real impact in a growing company, apply today and join a team that values people, performance, and professionalism.
Wagner Mechanical is an Equal Opportunity Employer.
Salary : $70,000 - $105,000