What are the responsibilities and job description for the Patient Service Coordinator position at Wagner Integrative Health?
Patient Service Coordinator
Location: 320 N Wisconsin St, De Pere, WI
Clinic Name: Wagner Integrative Health
Job Type: Full-Time (Approximately 32 hours per week)
Schedule: Monday, Tuesday, Thursday, 7:30am – 5:00pm and Wednesday 7:30-2:00pm
About Us
Wagner Integrative Health is a growing functional medicine practice dedicated to helping patients uncover the root cause of their health concerns and achieve optimal wellness. We pride ourselves on providing compassionate, patient-centered care in a welcoming environment.
Position Overview
We are seeking a Patient Service Coordinator to join our team as the first point of contact for our patients. This individual will play a vital role in creating a positive patient experience while managing the day-to-day administrative tasks that keep our clinic running smoothly. This role will receive training in both our call center and front desk operations and rotate between both.
- Warmly greet and check in patients, ensuring a friendly and professional first impression.
- Manage incoming phone calls, take messages, and respond to patient inquiries.
- Schedule patient appointments and coordinate follow-up visits.
- Collect and verify patient demographic information, forms, and payments at check-in.
- Demonstrate knowledge of clinic procedures and provide accurate information to patients.
- Process incoming/outgoing faxes and laboratory results, ensuring proper organization and distribution.
- Perform general office duties to support the clinical team.
- Uphold patient confidentiality in accordance with HIPAA and clinic policies.
- Assist with additional administrative tasks as needed.
Qualifications
- High school diploma or equivalent required.
- Previous experience in healthcare or a medical office preferred, but not required.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Excellent communication and phone etiquette.
- A proactive, dependable team player with a positive attitude.
- Ability to work independently while contributing to a collaborative team environment.
Perks to working with us:
- Free clinical care for you and spouse/significant other children under 18
- Discounted Aesthetic services discounted IV drips
- Access to the salt room at no charge
- 401k match
- Clinic paid life insurance, short term disability and long term disability
- Gym membership reimbursement
- PTO
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Disability insurance
- Employee discount
- Gym membership
- Life insurance
- Paid time off
Work Location: In person
Salary : $19 - $21