What are the responsibilities and job description for the Industrial Client Account Manager position at Waggoner?
Description
Waggoner Engineering is seeking an experienced Industrial Client Account Manager to help grow and strengthen our relationships with industrial clients. In this role, you’ll serve as a trusted partner to clients, developing a deep understanding of their operations, business objectives, infrastructure needs, and environmental challenges while connecting them with the right technical expertise and solutions across Waggoner. You’ll combine relationship management, business development, and industry knowledge to expand existing accounts, identify new opportunities, and position Waggoner for long-term growth within the industrial market. The ideal candidate may be based out of any of Waggoner’s 16 office locations across the Southeast. Explore our office locations here.
Key Responsibilities
- Develop, maintain, and grow strong relationships with key industrial clients, building connections across multiple levels of client organizations.
- Gain a thorough understanding of each client’s business, facilities, operational priorities, capital plans, and technical and environmental challenges to anticipate needs and identify opportunities.
- Develop and execute strategic account plans focused on client satisfaction, relationship growth, revenue opportunities, and long-term partnerships.
- Identify and pursue new business opportunities within existing and prospective industrial accounts, working collaboratively with Waggoner’s technical and business development teams.
- Lead and support opportunity development efforts, including client positioning, capture planning, proposal strategy, presentations, and contract negotiations.
- Connect client needs with Waggoner’s engineering, environmental, water/wastewater, and other technical capabilities to develop solutions that deliver meaningful value.
- Collaborate closely with project managers and technical teams throughout project delivery to maintain strong client communication, monitor satisfaction, and proactively address concerns.
- Maintain awareness of industrial market conditions, regulatory drivers, client investment priorities, and competitive activity to help inform business development strategy.
- Represent Waggoner within relevant industry organizations, conferences, networking events, and other client-facing activities to strengthen relationships and expand the firm’s presence in the industrial market.
- Track account activity, upcoming opportunities, relationship development, and business development efforts while communicating key insights and priorities with Waggoner leadership.
- Support a collaborative, client-focused culture by sharing market knowledge and helping teams develop effective approaches for serving and growing industrial accounts.
What you'll need
- Bachelor’s degree in Civil Engineering, Environmental Engineering, Mechanical Engineering, or a related field from an accredited college or university.
- Minimum of 7 years of relevant professional experience, preferably within engineering consulting, environmental services, industrial infrastructure, or a related A/E/C environment.
- Experience working with industrial clients and a strong understanding of the needs, challenges, and decision-making processes within industrial organizations.
- Demonstrated ability to develop and maintain long-term client relationships and identify opportunities to expand services and grow accounts.
- Experience with business development activities such as account planning, opportunity identification, proposal development, client presentations, and contract negotiations.
- Working knowledge of engineering and environmental services supporting industrial facilities, such as water and wastewater, infrastructure, permitting/compliance, site development, or related services.
- Ability to understand client business and technical challenges and effectively connect those needs with appropriate technical resources and solutions.
- Strong communication, presentation, negotiation, and relationship-building skills, with the ability to interact effectively with client leadership, technical professionals, project teams, and internal stakeholders.
- Strong organizational and strategic-thinking skills with the ability to manage multiple client relationships and opportunities simultaneously.
- Ability and willingness to travel as needed to meet with clients, visit project sites, and participate in industry events.
- Professional Engineer (PE) licensure and/or an advanced degree is a plus but not required.
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Why Join Our Team
We know work isn't only about what you do, it's also about who you work for and with! Waggoner Engineering provides a fun, family-friendly, and multicultural work environment that supports a work life balance, including:
- WEI Incentive Program
- Healthy Workplace Program
- Employee Referral Bonus
- Competitive Health Benefits
- Career Development and Training
- Flexible/Hybrid Schedule
- Community Service Opportunities
Waggoner Engineering, Inc. is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Pay Transparency
The base salary range for this role is indicated in the posting. This range reflects the company’s good faith estimate of the compensation for this position at the time of posting. Final compensation will be determined based on factors such as experience, skills, qualifications, internal equity, and geographic location.
About Waggoner
Waggoner is a multidisciplinary infrastructure and advisory firm focused on transforming communities and advancing the systems that support them. Our teams bring together engineering, science, business, environmental expertise, digital innovation, program delivery, and strategic insight to solve complex challenges facing communities, industries, and governments.
We believe infrastructure is more than projects - it is the foundation of resilient communities, economic opportunity, and a stronger future. By integrating technical excellence with environmental stewardship, data-driven insights, and collaborative problem solving, Waggoner helps our clients realize what’s possible and delivers solutions that create lasting impact for the people and places we serve.
Our culture is built on integrity, accountability, collaboration, and excellence. We empower talented professionals to lead, innovate, and work across disciplines to deliver meaningful outcomes for our clients and communities.
Our Vision
To be the trusted partner organizations turn to for integrated solutions that strengthen communities, advance infrastructure, and solve complex challenges.
To be the trusted partner organizations turn to for integrated solutions that strengthen communities, advance infrastructure, and solve complex challenges.
Our Mission
Transforming communities. To improve the quality of life for our clients, communities, and employees by delivering innovative, resilient, and sustainable solutions that make a lasting difference.
Transforming communities. To improve the quality of life for our clients, communities, and employees by delivering innovative, resilient, and sustainable solutions that make a lasting difference.
Salary : $130,000 - $165,000