What are the responsibilities and job description for the Medical Receptionist position at Waggoner Pediatrics?
Are you a friendly, dependable, and organized professional looking to join a welcoming pediatric clinic? Waggoner Pediatrics is a privately owned, family-run practice, and we pride ourselves on building lasting relationships with our patients and their families. We have been voted Des Moines' Best Local Pediatric Clinic 10 of the past 11 years, and we are looking for a full-time Medical Receptionist to support our growing team.
Position Details:
- Schedule: Monday through Friday, 8:00 AM – 5:00 PM
- Lunch Break: Mandatory unpaid lunch from 12:30 PM – 1:30 PM
- Hours: 40 hours per week
Responsibilities:
- Greet patients and families with warmth, professionalism, and a personal touch.
- Answer incoming phone calls, schedule appointments, and route messages appropriately.
- Check patients in and out, verify insurance, and collect payments.
- Manage patient communication: monitor and route patient messages received through the EMR or patient portal to appropriate staff.
- Support preventive care: assist with recalls and reminders for physicals, vaccinations, and other preventive needs.
- Maintain accurate patient records and update demographic and insurance information in our EMR system.
- Collaborate with nursing staff and providers to ensure smooth patient flow and exceptional care.
- Assist with administrative tasks such as scanning, filing, and processing forms.
- Ensure compliance with HIPAA and clinic policies when handling sensitive information.
- Provide support for clinic-wide initiatives, such as flu shot clinics or back-to-school paperwork.
- Keep the reception area clean, organized, and welcoming for patients and families.
Qualifications:
- Must be proficient with computers; prior experience with EMRs a plus.
- Previous experience in a medical office or customer service setting preferred, but not required.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Friendly, dependable, and able to thrive in a fast-paced environment.
At Waggoner Pediatrics, we believe our patients and families deserve personalized care in a warm, family-centered environment. If you are ready to make a difference and build meaningful connections in our community, apply today — we look forward to welcoming you to our team.
For more information, visit www.waggonerpediatrics.org
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Parental leave
- Uniform allowance
- Vision insurance
Work Location: In person
Salary : $18 - $21