What are the responsibilities and job description for the Customer Care Specialist position at Wag'n Tails Mobile Conversions?
Wag’n Tails is looking for a compassionate, solution-driven Customer Care Specialist to support our growing community of mobile pet professionals. We’ve recently redefined our Customer Care approach to focus on Listening First, Clear Communication, Follow Through, and delivering a Personal Wag’n Tails Touch. This role is ideal for someone who understands our mobile grooming units, appreciates our customers’ goals, and genuinely cares about finding solutions that make a difference.
You’ll be the go-to resource for technical support, parts and warranty coordination, and customer success. If you're a proactive problem-solver who thrives in a fast-paced, team-first environment, this is your opportunity to grow with a company leading the way in mobile pet grooming and veterinary solutions.
What You'll Do:
- Provide technical support for vehicle conversion systems including electrical (120VAC & 12VDC), plumbing, and appliances.
- Troubleshoot issues with both customers and service centers, adapting communication to technical and non-technical audiences.
- Process parts and accessories orders, return authorizations, and warranty claims.
- Create and Maintain detailed documentation across all support channels.
- Coordinate with our Service Center to facilitate in-house service when needed.
- Act as the Voice of the Customer—sharing feedback and opportunities with Sales, Marketing, Engineering, and Manufacturing.
- Build strong relationships with customers by leading with empathy and delivering personalized support.
What We're Looking For:
- 2 years of experience in technical service, customer service, or field support (RV or vehicle manufacturing experience preferred).
- Certified RV Technician a plus (RVIA/RVTI Level 2 or NRVTA desired).
- Strong technical aptitude and ability to interpret schematics and system layouts.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Experience with customer service software (CRM experience a plus).
- Collaborative mindset and ability to build trust across teams and with customers.
- Comfortable working in a call center environment and occasionally in vehicles for training purposes.
The Ideal Candidate:
- Understands the unique needs of mobile pet professionals.
- Is passionate about helping customers succeed and solving problems that matter.
- Thrives in a hands-on, collaborative environment.
- Takes pride in delivering thoughtful, thorough, and personalized support.
- Is energized by continuous learning and improving the customer experience.
Perks and Benefits:
- Comprehensive benefits package including FREE medical coverage for employee (employee-paid family plans also available), dental, vision, and 401(k) with a company match.
- Generous PTO program and paid holidays.
- If you are not yet RVTI certified, earn your certification through our partnership training program!
- Employee perks and discounts through provider programs.
- Join a stable company with 30 years of leadership in mobile pet service vehicle conversions.
Why Wag’n Tails?
We’re not just a vehicle manufacturer—we help people launch their dreams. From pet groomers to veterinarians, our clients rely on us to build mobile units that power their businesses and expand their impact.
At Wag’n Tails, you’ll be part of a passionate, tight-knit team that values innovation, personal attention, and doing things the right way. If you’re ready to grow your career while supporting a mission that truly makes a difference in people’s lives, we’d love to hear from you.
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $24 - $26