Professional Pet Groomer Santa Monica

A Groomer is a key part of the team and represents the front line of the business. Our groomers are encouraged to

explore new concepts and trends in the industry. We work as a team to create a fun learning environment

requiring a positive attitude and open communication. Customer care and satisfaction are the primary objective of

our groomers, so strong communication skills are required. Groomers thrive in a fast-paced environment and are

comfortable with will breeds, sizes, and coat conditions.

Responsibilities: Your duties will include, but are not limited to:

• Proper radio etiquette – radio with an earpiece is worn during each shift. Radio communication is

expected daily. Announce breaks, “copy” arrivals, departures, answer questions from fellow team

members, overall prompt communication.

• Efficiency - Each task is executed in a timely manner with detail.

• Understands layout of hotel, different room sizes & amenities included with each room.

• Room Card understanding/usage – colors, recording behavior & health notes.

• Proper clean-up of feces, urine, vomit, etc.

• Completes all services related to complete grooms and spa add on services.

• Bathing expectations – Can complete small dog BBN in ½ hour. Can complete medium dog BBN in 45 min.

Can complete large dog BBN in 1 hour or less.

• Grooming expectations – Bathing, drying and brushing each dog. Groom and style pets per owners'

instructions and/or according to breed standards. Can groom up to 5 small dogs or 3 large dogs per day.

Shows knowledge of advanced brushing and blow drying techniques. Shows knowledge of basic anatomy.

• Service/Product knowledge - Understands what is included in each bathing service/product. Washes dogs

twice with appropriate shampoo. Properly dilutes shampoo.

• Safety – understands use of chemicals and follow PPE, eye wash station, incident reporting, bite reporting,

cleaning up water puddles, dog fight protocol and proper guest handling per Wag Hotels policies.

• Facility maintenance – alert manager or shift lead to add to maintenance doc.

• Inventory – alert manager or shift lead if low on stock.

• Animal Handling – porting in and out of room. Follows all Wag Hotels policies and protocol for handling

and correction of guests.

• Animal health & behavior – health checks (snout to tail assessment) completed daily on each guest.

• Adjust bathing methods to accommodate puppies, nervous dogs, recent rescues and seniors. Ability to

recognize and anticipate guest health and behavior concerns; hot spots, sores, matting, skin allergies,

fleas, ticks, etc. This includes evaluating guest health and behavior, making decisions regarding needs for

grooming/bathing and vet care. Includes communicating those needs to the GS Shift Lead or management

team to address accordingly. Also includes communicating those needs to the client and making proper

notation in animal software system.

• Ability to resolve active or potential client concerns effectively

• Client Interaction - Establish relationships with routine clients. Greets client and guest upon arrival &

departure. Introduce self. Engage customers to address any concerns or unique preferences. Ability to

upsell products to clients to provide the best product for their pets specific needs. Educate customers on

home care for their dogs. Works with client services to schedule future appointments.

• My Paradise reservation system – printing reports, saving notes & reading guest profiles. Enter cost for

each guest on invoice and tip line.

• Housekeeping – Daily and weekly cleaning expectations kept up in grooming and bathing room. Floors,

waiting crate, drying crate, tubs, tools, shampoo bottles, counters, tables, walls, etc.

• Wag App – completes all Spa memories and report cards each day.

• Completes and reviews “Grooming/Bathing” sheet and “matted dog release form”.

• Complete and submit grooming production bonus sheet accurately and in a

timely manager at the end of each pay period

• Willingness to mentor bathers

• Assistance in other departments as needed following cross training of department.

• Miscellaneous projects assigned.

Qualifications:

• 1 year of Professional Grooming Experience a must

• Genuine love for dogs and comfortable working with all dog breeds and temperaments.

• Strong Communication, customer service and teamwork skills

• Responsible and reliable

• Ability to work weekends and holidays.

Physical Requirements:

• Ability to lift up to 50 lbs.

• Ability to Reach and bend while standing for a long period of time.

• Ability to handle large, active dogs.

• Ability to work and communicate appropriately in a team environmen

Each Groomer is eligible for a production bonus of 60% of the grooming gross revenue minus the total earned hourly pay for the pay period. You will never be paid less than an hourly wage for all hours worked.

All complete grooms and add-ons to those grooming services are included in the 60% production bonus calculation.

You will receive a 30% production bonus for the gross revenue of all paid bathing services. This will be included in your total production bonus for the pay period.

Full Time Benefits:

• Health, dental, vision, and life insurance through the company’s plan.
• Ability to participate in Company’s 401k plan after 90 days of service.
• Accrue paid vacation time.
• 40 hours of sick time annually.
• Free daycare for your pet after your first 30 days.
• Two weeks of free boarding for your dog or cat (during non-peak periods).
• 30% discount on all retail.
• 20% discount on all services (grooming, bathing, add-on activities).
• The company will provide a grooming tool kit if you do not have tools or would prefer to use the company’s.
• $50/month grooming tool reimbursement (tool sharpening, replacement, etc.)

Qualifications:

• 1 year Professional Grooming experience is REQUIRED.
• Must be at least 18 years of age.
• Strong communication, customer service, and teamwork skills.
• Mandatory availability on Weekends and Holidays.
• Ability to handle all breeds and sizes of dogs.
• Work in a standing position for long periods of time.
• Reach, bend, stoop, and frequently lift 50 lbs.
• Must be available to work mornings and afternoons.

Job Types: Full-time

Pay: $50,000.00 - $70,000.00 per year

Compensation package:

• Bonus opportunities
• Tips

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• professional grooming: 1 year (Required)

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tools provided
• Vision insurance

People with a criminal record are encouraged to apply.

Work Location: In person

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tools provided
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $50,000 - $70,000