Overnight Pet Hotel Attendant

The Overnight team members will play a vital role in the Wag Hotel operation. Overnight interfaces with clients, their pets and all other staff members. Overnight team members must have exceptional time management and customer service skills. Cross-training will be provided so overnight can successfully operate in a variety of positions within the organization. This will be an opportunity to demonstrate strengths and make significant contributions to the growth of the business.

Responsibilities: Your duties will include, but are not limited to:

• Efficiency - Each task is executed in a timely manner with detail.
• Understands layout of hotel, different room sizes & amenities included with each room.
• Room Card understanding/usage – colors, recording behavior & health notes, appetite, elimination & urination.
• Spot check, Water Check, Bed Check – When “check” is completed each guest is attended to based of individual notes and set up for comfort, cleanliness and health. This is also expected to be upheld throughout the day (ex: walking past room, see an issue that needs to be addressed).
• Proper clean-up of feces, urine, vomit, etc.
• Hotel presentation/cleanliness/organization – entire hotel is expected to be always presentable. Items should be placed back in their correct place, trash/kibble to be picked up promptly, rugs cleaned, floors swept, etc.
• House Keeping: dishes, laundry, trash, sanitizing rooms, deep clean, sanitizing play area, cleaning bathrooms, mopping, cleaning toys after each use, Zamboni operation. Follows proper procedure for all cleaning processes.
• Understanding of Special Care program and how to execute
• Understands how to properly use housekeeping equipment – SMT, pump sprayers, hoses, hose end foamer, chemical dispensers, washer, dryer, dishwasher, etc.
• Safety – understands use of chemicals and follow PPE, eye wash station, incident reporting, bite reporting, proper use of fight prevention tools, cleaning up water puddles, dog fight protocol and proper guest handling per Wag Hotels policies.
• Cattery – handling cats, feeding, water, bedding, cleaning and sanitizing litterboxes, mopping, vacuuming, organization, etc.
• Preparing guest food and serving guests breakfast, lunch, dinner and treats according to feeding instructions. Questioning feeding instructions if they seem inaccurate.
• Medicating guests (After 90 Days)
• Client interaction arrival – greeting client and guest upon arrival. Introducing yourself. Asking questions as needed based on (ex: new guest, visible health or behavior concerns).
• Client interaction departure – Grab all toys and food based off notes on room card. Collar, harness, leash put on correctly. Update on guest behavior, appetite and elimination/urination given to owner upon departure. Thank client for bringing in their pup!
• Facility maintenance – alert manager or shift lead to add to maintenance doc.
• Inventory – alert manager or shift lead if low on stock.
• Animal Handling – porting in and out of room, interacting while completing checks in room. Follows all Wag Hotels policies and protocol for handling of guests.
• Animal health & behavior – Ability to recognize and anticipate guest health and behavior concerns. This includes evaluating guest health and behavior, making decisions regarding needs for grooming/bathing, making decisions regarding needs for room and amenity changes, specialized care, and vet care. Includes communicating those needs to the GS Shift Lead or management team to address accordingly. Also includes communicating those needs to the client and making proper notation in animal software system.
• My Paradise reservation system – printing reports, saving notes & reading guest profiles, check in process, check out process, refunds, troubleshooting cameras also efficient in Excel and Word.
• Answering phones and assisting clients with questions regarding guests or stay.
• Additional tasks assigned based on position tier.

Qualifications:

• Experience working or volunteering in either kennel, shelter, rescue or veterinary facility preferred
• Excellent attention to detail
• Confidence to care for feline guests in a pet hotel environment.
• Ability to effectively adjust to major changes in work tasks and the work environment.
• Sets and maintains exceptionally high standards of cleanliness and sanitation guests.
• Organized and uses time management skills to stay on task to assigned duties.
• Must possess a good working knowledge of equipment assigned and must operate all equipment and uses chemicals assigned safely and efficiently.
• Treats dogs and cats humanely, with compassion and concern.
• Computer literacy (Word, Excel, Email, etc.)
• Must be able to work Holidays and Weekends
• A high affinity for pets
• Comfort in handling dogs and cats of all personality types both on and off leash
• Excellent customer service skills
• Ability to work and communicate appropriately in a team environment.

Physical Requirements:

• Ability to lift up to 50 lbs.
• Ability to Reach and bend while standing for a long period of time.
• Ability to be around dogs and cats for an extended period of time.

Job Type: Part-time

Pay: $18.81 - $20.81 per hour

Benefits:

• Employee discount
• Referral program
• Retirement plan

Application Question(s):

• Please describe your experience handling dogs and/or cats.
• What qualities do you exemplify that make you an ideal candidate for working with animals?

• Working with dogs and cats can be challenging. Please describe these challenges and how you intend to overcome them.

• Have you graduated from high school and received a Diploma?

Education:

• High school or equivalent (Preferred)

Ability to Commute:

• Santa Monica, CA 90404 (Preferred)

Work Location: In person

Salary : $19 - $21