What are the responsibilities and job description for the Operations Manager position at waffle house?
Company Description
Waffle House began its journey in early 2018 as a small establishment driven by a passion for serving quality food and exceptional service. Over the years, it has grown to become a cherished dining destination for customers while maintaining its commitment to a friendly and welcoming atmosphere. With steadfast dedication to customer satisfaction, Waffle House aims to deliver memorable dining experiences for breakfast, lunch, and beyond. As part of our team, you'll have the opportunity to contribute to a company focused on tradition, excellence, and community value.
Role Description
We are seeking a dedicated full-time Operations Manager to oversee daily operations at our Lebanon, TN location. As the Operations Manager, you will be responsible for ensuring the smooth and efficient functioning of the restaurant through staff management, customer service, and operational excellence. Your responsibilities include managing employee schedules, maintaining health and safety standards, addressing customer concerns, monitoring inventory, and driving financial performance. This is an on-site role offering an opportunity to lead a dynamic team in a fast-paced, customer-focused environment.
Qualifications
- Leadership and team management skills, including the ability to train and develop staff
- Customer service and problem-solving skills to maintain exceptional guest experiences
- Operational skills, such as inventory management and adherence to health and safety protocols
- Time management and multitasking abilities in a fast-paced environment
- Basic financial management skills, including budgeting, cost control, and reporting
- Strong communication and interpersonal skills for effective collaboration with team members
- Experience in the restaurant or foodservice industry is highly preferred
- High school diploma or equivalent required; bachelor's degree in business management is a plus