What are the responsibilities and job description for the Unit Manager position at Waffle House, Inc.?
Company Description Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA into a national brand with more than 2,000 locations across 25 states. The company provides long-term career paths for over 45,000 Associates through a strong culture of promoting from within. Waffle House is recognized worldwide for its commitment to serving great food and caring for both Customers and Associates. Open 24/7, the company offers opportunities in Restaurant Operations and Corporate Support, inviting team members to carry forward the mission started by its founders.
Role Description The Unit Manager role at Waffle House, Inc. is a full-time, on-site position based in Columbus, GA. The Unit Manager oversees daily restaurant operations, including managing staff schedules, supervising team members, and ensuring consistent delivery of high-quality food and service. This role is responsible for maintaining a clean and safe environment, monitoring inventory, and supporting cost control and revenue growth. The Unit Manager also handles guest relations, addresses service issues, trains and develops Associates, and upholds company policies and standards. In addition, the role involves basic administrative tasks such as cash handling, reporting, and coordinating with leadership to meet operational and performance goals.
Qualifications
- Demonstrated leadership and team management skills, including the ability to coach, motivate, and develop Associates.
- Strong customer service and conflict resolution skills to ensure positive guest experiences and effective issue handling.
- Basic business, budgeting, and cash-handling skills to support inventory control, cost management, and profit goals.
- Organizational and time-management skills to coordinate staffing, shift execution, and daily operational tasks.
- Effective verbal and written communication skills for interacting with guests, team members, and management.
- Ability to work flexible hours, including early mornings, late nights, weekends, and holidays, in a fast-paced environment.
- Previous restaurant or retail supervisory experience is strongly preferred.
- High school diploma or equivalent required; additional education in hospitality or business is a plus.
- Commitment to a people-centered culture and interest in long-term career growth through promotion from within.