What are the responsibilities and job description for the Unit Manager position at Waffle House, Inc.?
Company Description
Waffle House has been serving Good Food Fast® since 1955, growing from one location in Avondale Estates, GA, to over 1,900 restaurants across 25 states. With a commitment to great food and exceptional people on both sides of the counter, Waffle House has built a globally recognized brand. Our always-open restaurants provide a welcoming environment and career opportunities for more than 40,000 employees, thanks to a strong culture of internal growth and promotion. Whether in restaurant operations or corporate roles, joining Waffle House means contributing to a mission rooted in community, care, and delicious dining experiences.
Role Description
This is a full-time on-site role for a Unit Manager located in Southaven, MS. The Unit Manager will oversee daily restaurant operations, ensure exceptional customer service, manage schedules, and lead the team to achieve performance goals. Responsibilities include maintaining inventory, managing budgets, ensuring compliance with company policies, and implementing operational improvements. A strong focus on team development and fostering a positive dining experience is essential to the role.
Qualifications
- Strong leadership, team management, and conflict resolution skills
- Experience in operations management, budget handling, and performance optimization
- Customer service, communication, and interpersonal skills
- Proficiency in organizational skills, time management, and attention to detail
- Ability to motivate teams and foster a positive work environment
- Experience in the restaurant or food service industry is a plus
- Willingness to work flexible hours, including mornings, late nights, and weekends
- Bachelor's degree in business, hospitality, or a related field is preferred but not required