What are the responsibilities and job description for the Personal Banker position at WaFd Bank?
Company Description WaFd Bank is a national bank that operates with the mindset of a trusted neighbor, focusing on building healthy, thriving communities. Since 1917, the bank has been committed to supporting clients with simple, straightforward banking solutions that help them make the most of their money. WaFd Bank emphasizes long-term relationships, local involvement, and a client-first approach. As a Member FDIC institution, it provides secure, regulated financial services and a stable environment for both clients and team members.
Role Description The Personal Banker role at WaFd Bank in Glendale, AZ is a full-time, on-site position focused on serving individual clients’ day-to-day banking needs. The Personal Banker will assist clients with opening new accounts, managing deposits, and providing guidance on banking products and basic financial solutions. This role includes handling transactions, answering questions, resolving issues, and proactively identifying opportunities to improve each client’s financial experience. The Personal Banker will collaborate with branch team members, follow regulatory and bank policies, and help maintain an efficient and welcoming branch environment.
Qualifications
Role Description The Personal Banker role at WaFd Bank in Glendale, AZ is a full-time, on-site position focused on serving individual clients’ day-to-day banking needs. The Personal Banker will assist clients with opening new accounts, managing deposits, and providing guidance on banking products and basic financial solutions. This role includes handling transactions, answering questions, resolving issues, and proactively identifying opportunities to improve each client’s financial experience. The Personal Banker will collaborate with branch team members, follow regulatory and bank policies, and help maintain an efficient and welcoming branch environment.
Qualifications
- Candidates should possess skills in Personal Banking and Finance to support clients with everyday banking and basic financial guidance.
- Candidates should possess skills in Deposits and Opening New Accounts to accurately process transactions and set up a variety of account types.
- Candidates should possess strong Customer Service skills to build relationships, address client needs, and deliver a positive branch experience.
- Strong communication, problem-solving, and interpersonal skills, with the ability to work effectively in a team-oriented, client-focused environment.
- Comfort with using banking software and basic office technology; attention to detail and adherence to regulatory and compliance standards.
- Prior experience in retail banking, financial services, or a customer-facing role is preferred.
- High school diploma or equivalent required; additional education in business, finance, or a related field is a plus.