What are the responsibilities and job description for the Museum Shop Associate position at Wadsworth Atheneum Museum of Art?
The Museum Shop Associate is a retail professional responsible for expanding museum visitor experience by providing exceptional customer service, welcoming and assisting visitors, sales processing and visual merchandising. SCHEDULEThis is a part time position. The person will work a minimum of 2 scheduled shifts per week (Wednesdays and Thursdays) as well as at least one Saturday per month. ESSENTIAL RESPONSIBILITIESProcesses customer sales via POS system; cash out and reconcile receipts when necessaryMonitors visitor activity in the Museum Shop to ensure safety, to prevent theft, to study what and where they are looking and to get feedback from them on their experience while at the Museum Restocks and straightens inventory, and assists in merchandising new products Conducts ongoing review of merchandise stock levelsMaintains knowledge about what is available on the museum’s website Keeps work areas clean and organized – counter, office and storageMaintains familiarity with jewelry materials and techniques the artists use Stays informed about current and future museum exhibitions and programs Answers routine customer questions, emails, mail and phone inquires Web sales, mail order and other shipping: processes paperwork, packs and ships goodsMINIMUM REQUIREMENTS Education and Experience High School diploma or equivalent. Bachelor’s Degree of post high school study preferred. Minimum of 2 years retail and or customer service experience preferred Skills and Abilities Ability to operate a POSProficient with Windows based programsExcellent customer service skillsHighly organized, flexible and detail-oriented. WORKING CONDITIONSThe work environment characteristics described here are representative of those a Museum Shop Associate encounters while performing the essential functions of the role: Climate controlled art museum with display galleries, standard offices, café, library/archives, theater, museum shop, and other non-public spaces. Work is performed primarily indoors and occasionally outdoors, in the museum shop and storage areas. Compliance with Museum health and safety-related protocols is required. While performing the duties of this job, the employee is frequently required to receive oral and written instructions and to clearly communicate in person, over the telephone, through email and through other electronic means. The employee is required to move about the museum shop work and storage areas, ascend and descend stairs; and stand and/or sit for extended periods of time. The employee is occasionally required to lift, drag and/or move up to 30 pounds unassisted. The employee is required to visually or otherwise identify, observe and assess. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions to the extent the Wadsworth may do so without undue hardship. The term “qualified individual with a disability” means an individual who with or without reasonable accommodation can perform the essential functions of the position.
Salary : $16 - $18