Prescription Refill Nurse (3526)

PRIMARY DUTIES: 

• Accurately enter prescription refill requests data in Epic systems and route to prescribing clinician per protocols 

• Coordinate and communicate refill approvals or denials to pharmacies via phone or fax 

• Document and refill activities in the patient’s chart in Epic  

• Notify patients or caregivers when prescription status changes-approved, denied, called in, or ready for pickup 

• Process refills under established standing orders and empower in basket workflows 

• Follow refill SDOs for common chronic medication, and escalate when clinical criteria are not met 

OTHER DUTIES:

• Conduct patient education regarding medication regimens and compliance 
• Schedule follow-up or monitoring appointments when needed 
• Mentor and train nursing staff in the refill workflows and Epic documentation practices 
• Keep physicians updated on formulary or policy changes affecting IPP/Medicaid preferred medication coverage 
• Support internal quality projects and improvement initiatives as assigned  
• Assist in continuous workflow optimization and proposal of new refill protocols  

PHYSICAL AND MENTAL REQUIREMENTS: 

• visual and auditory accuracy 

• indoor setting 

• shift length - 8 hours 

• frequent use of computer 

• frequent telephone usage 

• continuous conversational communication 

• extensive sitting and walking 

• understand/carry out simple/detailed, oral/written instructions 

• memorize and retain instructions 

• read and interpret detailed specifications 

• ability to teach patients/families regarding medication use 

  PRESCRIPTION REFILL NURSE 

REPORTS TO: Chief Nursing Officer/Chief Medical Officer  

EDUCATION & EXPERIENCE:   

• Diploma or Degree in Nursing from an accredited nursing program.  

• Active LVN license in Texas  

• Current BLS certification  

• Prior experience in outpatient primary care or ambulatory refill management is strongly preferred.  

SKILLS & COMPETENCIES:   

• Excellent written and verbal communication, including proficiency in medical terminology and medication names/use 

• Strong teaching and training abilities  

• Fluent in English; bilingual in Spanish preferred 

• Solid computer literacy: epic EMR, standard office software, phone systems 

• Detail-oriented with strong spelling and documentation accuracy 

• Ability to multitask and manage patient and provider interactions efficiently