What are the responsibilities and job description for the Customer Service Representative position at WACKER?
Job Title: Customer Service Representative
Job Location (Short):
Posting Start Date: 12/2/25
Are you looking for a new challenge? For our location Taipei we are looking for a(n) Customer Service Representative .
Job Responsibilities
- Accurate customer master data input and maintenance in system (SAP)
- Timely order entry and order revision
- Timely order confirmation to customers
- Timely informing customers order status and delivery schedule (order tracking)
- Leading internal standard order processing
- Complete order filing in compliance with company's requirement
- Acting as the contact window for customers
- Getting Sales Manager acquainted with the order processing procedure, production/delivery lead time, etc.
- Monitoring payment status, credit limit control, following up overdue payment and timely involving Sales Managers for serious overdue case.
- Taking the lead in the complaints regarding delivery delay or transportation damage, and taking actions (return / credit note/ replacement/etc) as per business team's decision for quality complaints
- E-business implementation
- Following up company's policy regarding order processing
- Manage day-to-day office operations, including reception, mail handling, meeting rooms, facilities, and supplies.
- Oversee travel arrangements, vendor/contract coordination, and support sample import/export activities.
- Facilitate internal communication, schedule meetings, prepare minutes, and support office visitors and staff.
- Maintain attendance and employee welfare records, and support HR administrative tasks.
- Process office expenses, consolidate financial documents, and coordinate with accounting partners and banks.
- Provide administrative support to the Legal team on license renewals and government related submissions.
- Act as onsite EHSS coordinator, ensuring safety compliance, supporting chemical registration, and assisting audits.
- Provide administrative support to EHSS, IT, and cross-functional teams, including ad hoc projects.
- At least fluent in two languages (mother tongue/Mandarin and English)
- Basic commercial knowledge
- Basic knowledge of logistical processes
- Basic chemical technical knowledge is a plus (not compulsory)
- Related working experience in sales co-ordination.
- Proficient in Microsoft Word, Excel, PowerPoint, etc
- Order processing system (SAP) experience is a plus (not compulsory)
- Good organizational, communication skills
- Accuracy, demonstrate a high sense of responsibility
As an international company, we welcome the diversity of people. We consciously promote equal opportunities and a diverse, inclusive culture in our teams - this is what makes us successful.
We look forward to receiving your application!
Reference code: 30438