Community Association Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Community Portfolio Manager is an on-site position, responsible for providing the overall supervision of assigned community association(s). The Community Portfolio Manager interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.

Daily Responsibilities

• Travel to multiple community sites (in Montgomery and PG counties and the DC region) to oversee the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeownersas needed.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Prepare Board packages, facilitate and attend Board meetings per the management agreement and community events as needed.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Assist with RFPs, bidding, and vendor selection process. Make recommendations to The Board.
• Responsible for oversight of Associa staff as contract provides.
• Coordinate and oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.
  
  

Pay rate: $85-$95K annually.

Requirements

• 3 years of Community Association management experience.
• CMCA, AMS, or PCAM highly desired, or willingness to obtain, company paid.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Professional customer service skills, communication skills (phone, interpersonal, written, verbal, etc.), and conflict resolution techniques.
• Self-motivated, proactive, detail oriented and a team player.
• Excellent project management abilities, strong time management and time critical prioritization skills.
• Knowledge of business correspondence (grammar, structure, punctuation, spelling, etc.) and MS Office products (Word, Excel, Outlook, etc.) at a proficient level.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.