What are the responsibilities and job description for the Patient Contact Center Representative position at Waccamaw Dermatology?
Description
Since 1984, Waccamaw Dermatology has proudly served as the Carolinas' award-winning premier dermatology provider across our 12 welcoming locations. We're excited to invite a skilled professional to join our Patient Contact Center Representative team. The position includes competitive compensation (based on experience) and comprehensive benefits (detailed below). We'd love to welcome you into our supportive work family where you'll find genuine opportunities for professional growth and career advancement in a positive, patient-focused environment.
Qualifications
About Us: Waccamaw Dermatology continues to build a culture where our providers and support staff share the same philosophical beliefs and are committed to providing the best clinical care and patient experience possible. We strive to offer residents in Myrtle Beach, and across the Carolinas, the best treatment options for skin cancer and all other dermatologic conditions. Our doctors have trained at MUSC, Mayo Clinic, Johns Hopkins, Brown, Ohio State, the Royal College of Surgeons and more, yet we deliver that level of expertise in the comfort of a community dermatology practice.
Since 1984, Waccamaw Dermatology has proudly served as the Carolinas' award-winning premier dermatology provider across our 12 welcoming locations. We're excited to invite a skilled professional to join our Patient Contact Center Representative team. The position includes competitive compensation (based on experience) and comprehensive benefits (detailed below). We'd love to welcome you into our supportive work family where you'll find genuine opportunities for professional growth and career advancement in a positive, patient-focused environment.
Qualifications
- 1-2 years call center or customer service experience required (Bi-lingual is a bonus)
- The ability to professionally answer phones, schedule and confirm patient appointments, and register patient demographic and insurance information.
- The ability to schedule for a wide variety of physicians/providers with multiple variations of scheduling needs.
- The ability to verify all insurance details and eligibility
- The ability to multi-task and work in a fast-paced environment, assists with referral information requests and text messaging system for patients.
- The ability to maintain patient confidence and protect operations by always keeping information confidential in compliance with all HIPAA rules and regulations.
- The ability to deescalate dissatisfied patients and offering patient assistance and support as needed
- The ability to provide superior customer service excellence at all times.
About Us: Waccamaw Dermatology continues to build a culture where our providers and support staff share the same philosophical beliefs and are committed to providing the best clinical care and patient experience possible. We strive to offer residents in Myrtle Beach, and across the Carolinas, the best treatment options for skin cancer and all other dermatologic conditions. Our doctors have trained at MUSC, Mayo Clinic, Johns Hopkins, Brown, Ohio State, the Royal College of Surgeons and more, yet we deliver that level of expertise in the comfort of a community dermatology practice.