What are the responsibilities and job description for the Medical Assistant - Triage position at Waccamaw Dermatology?
Description
Since 1984, Waccamaw Dermatology has proudly served as the Carolinas' award-winning premier dermatology provider across our 12 welcoming locations. We're excited to invite a skilled professional to join our Wilmington team as a Full-Time dual-role Histotechnologist/ Medical Assistant. The position includes competitive compensation (based on experience) and comprehensive benefits (detailed below). We'd love to welcome you into our supportive work family where you'll find genuine opportunities for professional growth and career advancement in a positive, patient-focused environment.
Medical Assistant Triage Responsibilities
About Us: Waccamaw Dermatology continues to build a culture where our providers and support staff share the same philosophical beliefs and are committed to providing the best clinical care and patient experience possible. We strive to offer residents in Myrtle Beach, and across the Carolinas, the best treatment options for skin cancer and all other dermatologic conditions. Our doctors have trained at MUSC, Mayo Clinic, Johns Hopkins, Brown, Ohio State, the Royal College of Surgeons and more, yet we deliver that level of expertise in the comfort of a community dermatology practice.
Since 1984, Waccamaw Dermatology has proudly served as the Carolinas' award-winning premier dermatology provider across our 12 welcoming locations. We're excited to invite a skilled professional to join our Wilmington team as a Full-Time dual-role Histotechnologist/ Medical Assistant. The position includes competitive compensation (based on experience) and comprehensive benefits (detailed below). We'd love to welcome you into our supportive work family where you'll find genuine opportunities for professional growth and career advancement in a positive, patient-focused environment.
Medical Assistant Triage Responsibilities
- Answer incoming patient calls, portal messages, and voicemails promptly
- Gather detailed patient information for a multi provider, multi site practice to determine appropriate course of action for patients concerns
- Use appropriate medical terminology and document patient reported issues in the EHR (EMA)
- Provider empathetic and professional communication, escalating concerns to the proper leadership when necessary
- Follow triage protocols to identify urgent vs non urgent concerns
- Knowledge and experience of medications, procedures, and surgeries specific to dermatology
- Provide wound care directions following triage protocols for general dermatology and Mohs surgeries.
- Record all interactions in the EHR
- Scheduling patients for wound checks when necessary
- Medical Assistant experience or the equivalent medical background in a high-volume medical setting with the ability to read, write and interpret medical terminology, dermatology a plus.
- Ability to speak other languages a plus.
About Us: Waccamaw Dermatology continues to build a culture where our providers and support staff share the same philosophical beliefs and are committed to providing the best clinical care and patient experience possible. We strive to offer residents in Myrtle Beach, and across the Carolinas, the best treatment options for skin cancer and all other dermatologic conditions. Our doctors have trained at MUSC, Mayo Clinic, Johns Hopkins, Brown, Ohio State, the Royal College of Surgeons and more, yet we deliver that level of expertise in the comfort of a community dermatology practice.