What are the responsibilities and job description for the Front Desk Coordinator position at Waccamaw Dermatology?
Description:
Front Desk Coordinator
Myrtle Beach, SC
Description
Why Join Waccamaw Dermatology?
At Waccamaw Dermatology, we are committed to providing exceptional dermatological care with a focus on patient satisfaction and clinical excellence. Joining our team means becoming part of a dedicated group of professionals who are passionate about skincare and cosmetic dermatology. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact on our patients' lives.
If you are a creative, driven marketing professional with a passion for skincare and cosmetic dermatology, we invite you to apply and become a vital part of our team at Waccamaw Dermatology.
General Summary:
Front Desk Coordinator
Myrtle Beach, SC
Description
Why Join Waccamaw Dermatology?
At Waccamaw Dermatology, we are committed to providing exceptional dermatological care with a focus on patient satisfaction and clinical excellence. Joining our team means becoming part of a dedicated group of professionals who are passionate about skincare and cosmetic dermatology. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact on our patients' lives.
If you are a creative, driven marketing professional with a passion for skincare and cosmetic dermatology, we invite you to apply and become a vital part of our team at Waccamaw Dermatology.
General Summary:
- Greet/check-in & check-out and direct patients and visitors.
- Schedule appointments, update patient information in practice management system and provide information to patients.
- Process payments and handle patient complaints.
- Ability to build and maintain rapport with all referral sources.
- Ability to multi-task and work in a fast-paced environment
- Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
- Completes requests by always greeting all clients & patients with courteous and respectful interactions, on the phone, via email or portal interaction, and answering or referring all inquiries as appropriate team member.
- Maintains patient confidence and protects operations by always keeping information confidential in compliance with all HIPAA rules and regulations.
- Ability to de-escalate dissatisfied patients and offering patient assistance and support as needed.
- Secures information by completing all necessary actions required within the assigned system and established procedures.
- Provides all historical reference required by utilizing filing and retrieval systems.
- Contributes to team effort by accomplishing all related tasks as needed.
- Always provides superior customer service excellence.
- Remains flexible on behalf of the position and the team
- Ability to interact both positively and professionally through multiple departments within the practice.
- Ability to work both independently as well as within a team environment.
- All other duties as assigned.
- Working Conditions:
- Intermittent physical activity including walking, standing, sitting, etc.
- Ability to work schedule based on operational need (typically 7am-5:30pm Monday-Thursday)
- May be required to work extended periods of time using a computer screen.
