CASE AIDE- WABASHA COUNTY SOCIAL SERVICES

Clerical Support

• Schedule county vehicles for staff and arrange for basic vehicle maintenance
• Schedule conference rooms for Social Services meetings in Outlook
• Issue Electronic Benefit Transfer (EBT) cards to SNAP and Cash program clients as needed
• Maintain Social Services Facebook Page and Social Services Webpages
• Handle all incoming faxes to Agency whether by fax machine or electronic mail
• Schedule Federal Express pickups as needed
• Produce forms and/or brochures for Agency
• Sort mail for Social Worker, Fiscal Department and Child Support staff
• Monitor webpage email account for incoming emails and disperse to appropriate unit/staff for response
• Maintain opening and closing procedures for Social Services area
• Purchase all office supplies, copy paper, toner, etc. for Social Services Department
• Shred Agency documents
• Assist walk-in and call-in customers with questions and other issues, as needed, and/or route to appropriate staff to handle customers’ needs
• Explain social service, income maintenance, and other community programs and services to individuals or groups
• Explain application procedures to individuals or groups and assist individuals in completing social service application forms
• Make appropriate referrals to Social Services programs and/or other community resources

Data Entry, Filing, Record Keeping and Agency Support Work

• Complete data entry work as directed in SSIS, MMIS and/or other computer systems used by the agency to document case actions and/or complete billing
• Review billing statements and worker time entries for accuracy
• Update service agreements and case note activities
• Review and manage policy updates for staff distribution and training
• Complete other filing and organizational tasks as directed

Providing Services

• Provide supervised visitation services for families in the child protection system
• Assist social workers and other agency staff with client groups, day care, foster care, client transportation, and other related social service needs
• Assist members maintain eligibility for services
• Obtain signatures and consents of clients and third parties as directed
• Perform miscellaneous supportive duties as assigned by the team

Minimum Training and Experience Required:

A minimum of high school degree, or equivalent, and in addition, either:

1. Three years of clerical experience and/or experience working with the public
2. Two years of clerical experience in public welfare/human service agency
3. Two years of experience as a Community Service Aide or similar experience in a private nonprofit or other public agency
4. Two years of study at an accredited two-year college with emphasis in behavioral science, business or closely related subject (23 quarter hours or 16 semester credits)