What are the responsibilities and job description for the NineStar Connect: Residential Service Consultant position at Wabash Valley Power Alliance?
Company Description
NineStar Connect is an innovative, community-minded, communications, energy, water and sewer cooperative. We don’t have shareholders or investors: We’re a 125-year-old, nonprofit cooperative organization, owned by our members—the friends and neighbors we serve across East Central Indiana.
Career Development:
- We value employees that have a desire to learn and provide reimbursement funds for continuing education. We’re also committed to in-house training and ongoing development.
Company Benefits:
- At NineStar Connect we offer a competitive array of benefits that include 401k matching, medical and life insurance along with profit sharing and various service discounts.
Wellness:
- We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location.
Job Description
Providing excellent customer service by answering questions, resolving issues, processing information, and collecting payments. This position will serve as a service agent for residential communication services along with electric, water and wastewater and telecommunications.
ESSENTIAL DUTIES AND RESPONSIBILITES:
- Provides customer service in person or by taking incoming calls regarding service questions or concerns, including service orders, billing, and service plan changes, along with posting in person payments and deposits.
- Outlines service options and signs new customers up for various services along with recording and processing customer information pertaining to each individual service order.
- Works with other departments to create, process, schedule, and complete service orders for service changes, additions, or repairs.
- Completes various correspondence to customers including membership application letters, verification letters, and credit checks.
Qualifications
Skill in:
- Oral and written communication.
- Operating various personal computer equipment such as various software programs.
- Using software such as NISC-iVUE, Microsoft Excel, Word, Outlook, and Microsoft Teams.
- Problem solving and resolution.
Ability to:
- Professionally communicate with coworkers, customers, and vendors.
- Pay close attention to detail.
- Work as a team player.
- Follow oral and written instructions.
- Effectively manage time and resources.
- Handle multiple tasks in limited timelines.
Education and Experience:
- High school diploma or equivalent with at least 3 years of customer service experience.
- Telecommunication and/or Utility customer service is preferred.
- Proficiency in typing, business phone systems, and use of computers is required.
Additional Information
NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.
