What are the responsibilities and job description for the NineStar Connect - MSP Technician position at Wabash Valley Power Alliance?
Company Description
NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive.
Career Development:
- We value employees that have a desire to learn and provide reimbursement funds for continuing education. We’re also committed to in-house training and ongoing development.
Company Benefits:
- At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short term disability, long term disability, and life insurance along with profit sharing and various service discounts.
Wellness:
- We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location.
Core Values:
- We’re guided by our core values - Act with Integrity, Embrace Differences, Committed to Community, Be Innovative, Make Each Day Meaningful, and Seek Quality Results and we’re looking for team members who share these values!
Job Description
NineStar Connect is looking for a talented MSP Technician to join our Technology team and help deliver exceptional managed technology solutions to our business customers.
As an MSP Technician, you'll work directly with customers, sales professionals, and engineers to design, implement, and support technology solutions that keep businesses running efficiently and securely. You'll serve as a trusted technical resource, helping customers maintain and optimize their IT infrastructure while delivering outstanding customer service.
This position is assigned to support Amplify Hancock and will be primarily stationed at the Amplify Hancock location in Greenfield, Indiana. The MSP Technician will provide onsite technical support, infrastructure management, and technology solutions while serving as an extension of NineStar Connect's Technology team.
Key Responsibilities
- Partner with the sales team to understand customer technology needs and recommend effective solutions.
- Provide technical support for MSP-managed hardware, software, computers, and devices.
- Design, install, configure, document, and maintain customer networks, servers, computers, and related infrastructure.
- Support and maintain firewalls, switches, routers, wireless networks, backups, and remote connectivity solutions.
- Coordinate infrastructure upgrades and technology deployments.
- Evaluate customer environments and recommend cybersecurity improvements and risk mitigation strategies.
- Maintain accurate project, ticket, and system documentation.
- Assist with customer reporting, invoicing, password resets, and other technical support functions.
- Travel occasionally within Indiana to support onsite installations and customer needs.
Qualifications
Required Qualifications
- Bachelor's degree in Computer and Information Technology or equivalent combination of certifications and experience.
- 2–3 years of relevant IT support, networking, or MSP experience.
- Experience supporting Windows environments, network infrastructure, and business technology systems.
- Strong troubleshooting, problem-solving, and customer service skills.
- Ability to manage multiple priorities while maintaining attention to detail.
Technical Knowledge
Experience with:
- Cisco firewalls and network security
- Network protocols, Wi-Fi platforms, and internet services
- Windows Server, Linux, and Apple iOS
- Microsoft Exchange, Office 365, Azure AD, and Active Directory
- VMware, Veeam, DFS, and virtualization technologies
- Mobile device management and client management tools
- Desktop support and basic phone systems
Preferred Certifications
- CompTIA Security
- CompTIA Network
- CompTIA Server
- CompTIA Linux
- CompTIA CySA
Additional Information
NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.