What are the responsibilities and job description for the Broadband Sales Specialist position at Wabash Valley Power Alliance?
Company Description
At Heartland REMC, we’re more than just a utility provider — we’re a trusted neighbor and dedicated partner in the communities we serve. As a locally owned electric cooperative, our mission is to deliver safe, reliable, and affordable power to homes and businesses across Wabash, Wells, Huntington, parts of southwest Allen, and fringe areas of Whitley, Grant, and Adams counties. Through our subsidiary, Heartland Highspeed Fiber, we’re also expanding access to fast, reliable broadband — helping bridge the digital divide and support the evolving needs of our members, now serving over 6,000 fiber customers.
With over 2,300 miles of power lines and more than 15,000 members, we’re proud to support the people who power our region. From our offices in Markle and Wabash, Indiana, our team works together to keep the lights on, the energy flowing, and our communities connected — guided by a strong sense of purpose and a genuine commitment to service.
At Heartland REMC, our board of directors, provides vision and leadership, but it’s our employees who make it all happen. We believe in cultivating a positive and supportive workplace where innovation is encouraged, professional growth is celebrated, and every role plays an essential part in our success — whether delivering electricity or advancing fiber connectivity.
Job Description
Heartland REMC is seeking a motivated and customer-focused Broadband Sales Specialist to support the growth of our Heartland Highspeed Fiber services. In this role, you will be responsible for promoting and selling broadband services to both residential and commercial customers while delivering exceptional customer experience.
The ideal candidate is a strong communicator who can effectively explain the value of high-speed fiber services, identify customer needs, and help guide them through the installation process.
Key Responsibilities
- Promote and sell Heartland Highspeed Fiber services to residential and commercial customers
- Clearly explain and demonstrate the features, benefits, and value of Heartland Highspeed Fiber products and services
- Assess customer premises to determine installation requirements, including wiring and equipment needs
- Coordinate and schedule customer installations as needed
- Build and maintain positive relationships with prospective and current customers
- Serve as a knowledgeable resource for customers by answering questions and providing solutions
- Accurately document customer interactions and sales activity
Qualifications
- High school diploma or GED required
- Minimum of two (2) years of relevant experience, or an equivalent combination of education and experience
- Strong communication and interpersonal skills
- Ability to explain technical products in a clear and relatable way
- Customer service and/or sales experience preferred
- Basic understanding of broadband or telecommunications services is a plus
Additional Information
What is in it for you:
- Family oriented workplace
- Medical, Dental, and Vision insurance
- Life Insurance
- Short-term Disability Insurance
- Long-term Disability Insurance
- Sick Leave and PTO
- Fully funded Pension
- Traditional 401K and Roth 401K program with a company match
- 11 paid holidays
No phone calls please.