The Store Manager at Wabash Valley Goodwill is a key leadership position in enhancing work productivity and ensuring the smooth operation of our retail stores. Responsibilities include guiding and directing the team members within the department, ensuring adherence to best practices, and delivering exceptional customer/donor service. Additionally, overseeing inventory management, implementing strategies to drive sales and profitability, and fostering a positive work environment that promotes employee growth and development are crucial aspects of this position.

Professional Conduct and Workplace Expectations

• Uphold and promote Wabash Valley Goodwill’s mission, core values, and guiding principles in all interactions with customers, donors, and team members.
• Be able to clearly communicate the mission and values to others.
• Lead by example, demonstrating professionalism, integrity, and a strong work ethic.
• Foster a positive, drama-free work environment by avoiding gossip and encouraging direct resolution of conflicts.
• Encourage teamwork, mutual respect, and collaboration among all team members.
• Maintain a professional demeanor and high standards for personal conduct and hygiene.

• Provide exceptional service to shoppers, donors, and customers by assisting as needed.
• Handle customer concerns and complaints with professionalism and confidentiality.
• Ensure a clean, welcoming, and accessible environment for all customers and donors.
• Promote and enforce all safety guidelines and protocols.
• Report and document workplace incidents, safety hazards, and concerns promptly.
• Read, comprehend, and effectively communicate company memos, procedures, and instructions.
• Apply basic math skills (addition, subtraction, multiplication, division) using whole numbers, fractions, and decimals.
• Maintain open communication with the Retail Operations Director, DGR Operations Manager and HQ regarding personnel matters, store needs, and operational updates.
• Manage daily bank deposits and obtain store change as needed.

Team Leadership and People Management

• Train, mentor, and support team members to ensure they remain actively engaged in work-related tasks.
• Ensure team members receive appropriate onboarding, ongoing training, and opportunities for growth and retraining.
• Provide clear direction and set expectations for task completion and workplace behavior.
• Handle team member disputes promptly and document incidents appropriately in personnel files.
• Conduct and document employee disciplines and coaching sessions, maintaining confidentiality and notifying appropriate personnel.
• Prepare and post employee work schedules; manage shift changes and team member availability and ensure timely submissions to HQ.
• Support new hires to reduce turnover and create a sense of belonging and value within the team.
• Monitor staffing levels and adjust coverage as needed; fill in when necessary to maintain operations.
• Submit team member leave requests, call-ins, and shift switch notifications through the proper channels.
• May receive calls during non-working hours for support; must document and submit off-the-clock work time to HR.
• Foster a culture of workplace safety and accountability.
• Ensure all cash-handling procedures are followed by staff and documented correctly.
• Conduct random cash audits to monitor errors or misconduct.

Store Operations and Oversight

• Collaborate with team members to meet sales, production, and operational goals.
• Ensure store cleanliness, merchandising, and presentation follow the Clean, Full, and Pulled standards.
• Maintain store organization, layout, and adherence to visual merchandising guidelines and price lines.
• Assist with store opening/closing procedures, stocking, sorting, and pricing merchandise as needed.
• Monitor the building and equipment for safety and maintenance issues, report and issue work orders promptly.
• Understand and utilize store playbooks and operational policies.

• Perform other duties as assigned to support WVG retail operations and team success.

• High school diploma or general education degree (GED) preferred, or the desire to obtain a High School Diploma through the Excel Center of West Central Indiana. One to three months related retail experience and/or training preferred but not required. Ability to compute rate, ratio, and percent. Must have basic computer skills.

Supervises Assistant Manager, Retail Supervisors, Retail Team Members, and Volunteers

??The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to stand and move throughout the store for extended periods (up to 8–10 hours per shift).

• Ability to lift and carry up to 50 pounds regularly; occasionally lift or move heavier items with assistance.

• Ability to lift, reach, and work with hands above the head for stocking and merchandising tasks.

• Ability to bend, stoop, kneel, crouch, twist, and climb short ladders or step stools as needed.

• Ability to use hands and fingers to handle, grip, or feel merchandise, hangers, and equipment.

• Ability to reach with hands and arms in various directions.

• Specific vision abilities include close vision, color differentiation, depth perception, and the ability to adjust focus.

• Ability to communicate effectively in person and over the phone.

• Ability to hear and respond to customer inquiries, alarms, or safety alerts.

• Ability to work in varying indoor temperatures and conditions, including warm or cold areas (e.g., near doors, donation areas).

While performing the duties of this job, the employee is regularly exposed to airborne particles such as mold, dust, pet dander, or other allergens. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

Must have a valid drivers license and be insurable.