What are the responsibilities and job description for the Service Specialist position at Wabash Power Equipment Company?
Company Overview
Wabash Power Equipment Co., a leading supplier of industrial boilers with over 75 years of experience serving various industries. We specialize in renting and selling large industrial boilers and are looking for a Service Specialist to lead and grow our service, repair and maintenance team.
Position Summary
The Service specialist will report to the Manager of Boiler Operations/Project Manager. You will oversee execution of boiler and auxiliary equipment start-ups, ensuring technicians follow manufacturer specifications and commissioning checklists. You will help manage field technicians, handle schedules, and improve how we serve customers. This is a hands-on role that blends technical boiler knowledge with people leadership skills.
Key Responsibilities
Managing Customer Needs
- Scheduling boiler startups and supporting onsite field technicians to ensure customer satisfaction.
- Answer service calls and dispatch technicians to customer sites.
- Help customers and technicians solve tough mechanical and electrical problems.
- Follow up with customers to ensure they are happy with our work.
Scheduling, Paperwork and Operations
- Build the master schedule for technicians for onsite visits and travel.
- Track time off and plan for emergency on-call rotations.
- Work with sales to schedule service for new equipment deliveries.
- Enforce accurate reports for labor hours, parts used, and receipts.
- Manage the budget for tools, vehicles, and labor.
Ideal Candidates
- 5 years of industrial boiler or electrical field service experience.
- 2 years of experience managing or supervising a team.
- knowledge of boilers, control panels, and related auxiliary systems.
- Ability to read electrical blueprints and wiring diagrams.
· Able to read, interpret, and understand electrical schematics, wiring diagrams, and blueprints to ensure accurate installation, maintenance, or troubleshooting.
- Knowledge of industrial utility processes, including electrical, steam, water, compressed air systems, and operational procedures.
- Experience scheduling a team of multiple traveling technicians.
Physical Work Environment
- Heavy lifting: Must be able to lift up to 50 lbs. (75 lbs. with help).
- Physical labor: Climbing ladders, kneeling, and working in tight spaces.
- Environment: Loud, hot, and dusty industrial boiler rooms.
- Some Travel required, including driving or flying to job sites, and overnight stays.
What We Offer
- Competitive salary, performance bonuses and company profit sharing
- Benefits include health insurance, dental and generous (PTO) paid time off package.
- Stable long-term career with clear paths for career advancement.