What are the responsibilities and job description for the ENT Facial Plastics & Reconstructive Surgery Clinical and Front Office Assistant, CMA position at Wabash General Hospital?
The ENT Clinic Physician Office Clinical and Front Office Assistant supports both the clinical and administrative needs of our ENT and Facial Plastics practice. This role helps ensure a smooth patient experience by assisting with front-desk operations while also providing hands-on clinical support to providers. The CMA Clinical and Front Office Assistant must be able to demonstrate communication skills to customers and patients of all ages. The CMA is responsible for answering the phone, directing calls to the proper areas, and scheduling patients for appointments efficiently according to provider schedule. The CMA will accurately register patients in the practice management system and update demographic information as needed. Takes vital signs, assists in a variety of treatments, administers medications, monitors usage, and updates patient records. Uses communication skills to discuss medical related issues and questions with patients and families. Prepares exam and treatment rooms with necessary instruments, ensuring cleanliness and sterilization processes have been accomplished. Screens telephone calls for referral to physician, takes phone messages as related to medical questions, and relays messages concerning prescriptions to the physician. In addition, the CMA Clinical and Front Office Assistant will ensure availability of treatment information by scanning/filing and retrieving patient medical records as needed.
Schedule: Monday - Friday Hours: 8:00 am - 5:00 pm
Requirements:
- Graduate of an accredited CMA program.
- Current CMA Illinois license or certification.
- Current CPR certification.
- Good working knowledge of the clinical process and strong clinical practice skills including assessment skills.
- Clinical experience preferred, but not required.
- Experience with Microsoft Word, Excel, and Outlook preferred.
- Excellent phone communication skills.
- Ability to multitask
Benefits Summary
We are proud to offer a comprehensive benefits package, including:
- Health Insurance
- Medical, dental, and vision coverage options.
- Free internal prescription program
- Employer contributions to premiums.
- Retirement Plans
- 457(b) plan with employer matching.
- 401(a) plan for employer contributions.
- Paid Time Off (PTO)
- Vacation days: 12 to 27 days per year based on years of service
- Sick days: 12 days per year accruing to a maximum of 65 days.
- Holidays: 6 observed paid holidays
- Work-Life Balance
- Flexible work schedules
- Other Benefits
- Employer-provided life insurance with optional additional coverage available at the employee's expense.
- Short-term and long-term disability insurance
- Employee assistance programs (EAP)
- Health Savings Accounts
- Flexible Spending Accounts
- Professional development opportunities
- Scholarship and Tuition reimbursement
- Additional Perks
- Wellness programs
- Volunteer opportunities
- Productivity, retention, and referral bonuses
About Us
At Wabash General Hospital, we are dedicated to putting patients at the heart of everything we do. Guided by our motto, “people you know, helping people you love,” we are committed to serving our community with care and compassion.
We offer services for all generations, striving to be the trusted healthcare destination throughout every stage of life. While we are honored to have received numerous awards recognizing our efforts to be the best, what truly sets us apart is the personalized experience we provide to our patients and their families.
Our compassionate and dedicated team is focused on delivering exceptional, individualized care to support patients and their loved ones every step of the way. Join us in making a meaningful impact in the lives of those we serve.