Voip Engineer

Job Responsibilities:

• Consult and participate in Cloud upgrade releases and new projects involving strategy, implementation and support.

• Assess impact of patches on training, interfaces, processes, documentation.

• Make recommendations for adoption of new or changed functionality.

• Work directly with business stakeholders to resolve help desk issues and vendor service requests.

• Create and maintain existing documentation (Configuration, test scripts, functional specs for reporting and integration)

• Assist with continuous process improvement and provide insights into best practices?

• Provide assistance in key system processes (i.e. process of month-end, quarter-end and year-end close processes)

• Assist with functional testing of monthly, quarterly and emergency patches

• Assist in training support

Required Job Qualifications:

• Strong foundation in networking, VoIP and SIP

• Demonstrated experience with Oracle Session Boarder Controller (SIP manipulation, SIPREC),and Session Routers

• Experience with Cisco CUBE and vCUSP

• Can deploy, configure and support both physical and virtualized (VMware and Nutanix) products

• Support and engineer interconnectivity with cloud vendors such as Cisco Webex, Amazon Connect and Microsoft Teams

• Bachelors degree in finance, Accounting, Business, or other related field from an accredited college/university

• Functional professional with a minimum of 3 years experience with Cloud applications and completion of one full Cloud implementation.

• Experience with Cloud release upgrade process; Ability to perform and lead business process impact analysis while working collaboratively with key business stakeholders

• Experience with monthly and quarterly patch testing/issue resolution, performing impact analysis and testing.

• Demonstrated experience as a senior resource assisting in the definition of systems strategy, gathering and documenting business requirements, leading fit-gap analysis, as-is and to-be business process designs, prototype functional configuration, testing, user training

• Solid performance using Python, SQL database, SolarWinds, Wireshark

• Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)

• Applicants must have analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

• Ability to solve problems involving remote and elusive symptoms often spanning multiple business areas/functions

• A solid understanding of how people go through a change and the change process

• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

• Proven ability to build, manage and foster a team-oriented environment

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Preferred Job Qualifications:

• Consulting experience with top-tier consulting firm

• Experience leading an entire work stream of relevant Cloud applications

• Ability to work independently and manage multiple task assignments

• Eagerness to mentor work colleagues