What are the responsibilities and job description for the Director of Operations position at W3Global?
About position: The Director of Operations is a key leadership role at Corso's Cookies, responsible for overseeing the daily performance and continuous improvement of all production, warehouse, logistics, maintenance, and facility operations. This position ensures that the company's manufacturing and distribution processes meet the highest standards of efficiency, food safety, quality, and compliance required by major retailers and licensors.
Reports To: Chief Executive Officer (CEO) / President
Direct Reports: Production Manager, Buyer/Planner, Inventory & Warehouse Manager, Sales & Logistics Coordinator, Factory Outlet & Fulfillment Coordinator, Maintenance/Facilities Lead, and Janitor/Sanitation. The Compliance & Quality Manager maintains a dotted-line relationship to this role.
Primary Responsibilities
Reports To: Chief Executive Officer (CEO) / President
Direct Reports: Production Manager, Buyer/Planner, Inventory & Warehouse Manager, Sales & Logistics Coordinator, Factory Outlet & Fulfillment Coordinator, Maintenance/Facilities Lead, and Janitor/Sanitation. The Compliance & Quality Manager maintains a dotted-line relationship to this role.
Primary Responsibilities
- Lead daily operations for production, supply chain, warehouse, logistics, and maintenance teams.
- Ensure production schedules align with sales forecasts, inventory targets, and customer delivery commitments.
- Drive productivity, safety, and quality performance across all operational departments.
- Work closely with the Compliance & Quality Manager to maintain SQF, SMETA, Disney, and retailer compliance standards.
- Partner with Finance to track operating costs, monitor budgets, and support capital investment planning.
- Implement and maintain preventive maintenance programs to ensure equipment reliability and uptime.
- Oversee material flow from purchasing through finished goods, ensuring FIFO, traceability, and ERP accuracy.
- Develop and coach department managers and supervisors; promote a culture of accountability, teamwork, and continuous improvement.
- Collaborate with HR to ensure adequate staffing, training, and employee development.
- Support the CEO and Sales teams in executing new product launches and meeting customer requirements.
- Maintain strong relationships with key vendors, service providers, and logistics partners.
- On-time order fulfillment and production efficiency
- Product quality and customer satisfaction
- Operational cost control and productivity metrics
- Labor utilization and employee retention
- Downtime reduction and preventive maintenance completion
- SQF and SMETA audit performance
- Safety performance and compliance adherence
- Bachelor's degree in Operations Management, Business Administration, Engineering, or related field
- Minimum 7-10 years of experience in food manufacturing or CPG operations leadership
- Strong knowledge of SQF, GMP, and FDA/USDA manufacturing standards
- Proven success in managing teams and improving manufacturing processes
- ERP system experience (Wherefour preferred) and strong data management skills
- Excellent communication, problem-solving, and leadership abilities
- Collaborative mindset with experience working across departments (Finance, Sales, Product Development)
- Leadership and People Development
- Operational Excellence and Process Improvement
- Food Safety and Quality Assurance
- Financial and Analytical Acumen
- Communication and Collaboration
- Problem Solving and Decision Making
- Continuous Improvement Mindset
