Deposits Services Manager

About Our Client

Our Client is a well-established community bank committed to strong operational controls, regulatory compliance, and exceptional internal and external customer service. They place a strong emphasis on community-first banking, supporting local economic development, thrift, and homeownership. Their back-office professionals play a critical role in delivering reliable, compliant, and innovative banking solutions that serve both customers and communities.

Position Overview - Operations Manager(Deposit Services)

Impact

• Protects the Bank from risk, fraud, and regulatory violations by ensuring strong operational controls and transactional integrity.
• Ensures efficient, accurate, and cost-effective operations across general banking and operational services.
  
  

Key Responsibilities

• Manage the administration of the Bank's Operations Control processes and procedures.
• Oversee ATM products, services, and related systems.
• Manage IRA and dormant account administration, legal documentation processes, item processing, wire transfers, and operational support functions.
• Support and oversee new product development initiatives.
• Develop, implement, and enhance operational policies and procedures for new and existing products.
• Review systems, workflows, and controls to improve efficiency, mitigate risk, and ensure regulatory compliance.
• Partner with branch management to develop and oversee control functions, supporting real-time issue detection and escalation.
• Collaborate with IT, Accounting, Internal Control, Risk, and Audit teams to investigate and resolve operational issues.
• Perform operational analysis across branches and business units; present findings and recommendations to management.
• Contribute to short- and long-term strategic planning as a member of the Bank's management team.
• Support the evaluation, selection, and implementation of operational systems, applications, equipment, and technology aligned with the Bank's long-range plans.
• Provide guidance and direction to operational teams to improve performance and service quality.
• Continuously evaluate the level and quality of operational services and take corrective action as needed.
• Oversee and support product managers in the development and launch of new products and services.
• Serve as the primary liaison to branch operations, ensuring timely resolution of service and production issues.
• Conduct internal surprise operational audits.
• Lead departmental meetings and encourage professional development and ongoing training.
• Implement departmental strategies aligned with the annual operating plan.
• Prepare reports and present updates to the Board of Directors.
  
  

Leadership & People Management

• Lead and delegate work effectively among assigned staff.
• Conduct annual performance reviews and provide consistent feedback, coaching, and corrective action when needed.
• Support employee development through recognition, motivation, and skill-building initiatives.
• Ensure clear communication and that teams have the tools and information needed to perform successfully.
• Administer personnel policies, including time and attendance.
• Ensure adherence to Bank policies, procedures, and federal and state regulatory requirements.
• Provide cross-functional support across departments as needed.
  
  

Mandatory Training

All Bank staff are required to complete regulatory-mandated compliance training and job-specific curricula. Career development and enhancement training opportunities are available.

Skills & Competencies

• Clear and effective communication in English.
• Strong reading, writing, grammar, and mathematical skills.
• Proven leadership, interpersonal, and supervisory abilities.
• Thorough knowledge of banking operations, laws, regulations, products, and services.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency with Microsoft Office Suite and internet-based systems.
  
  

Education & Experience

• Bachelor's degree (B.S. or B.A.) in a related field preferred.
• Minimum of 5 years of experience in community banking operations, including hands-on exposure to branch operations and deposit services.