NOC Manager

Department: Operations
Reports To: NOC Manager
Location: Woburn, MA 01801 (Hybrid)
Classification: Full-Time, Exempt
Compensation: $115,000 - $135,000 annually (based on experience)

Position Overview

The Cloud Operations Engineer (L2) is responsible for advanced troubleshooting, system administration, and application environment support across secure cloud infrastructures. This role bridges operations, automation, and development support - maintaining system stability, executing changes, and ensuring compliance within FedRAMP Moderate, High, and DoD IL4 environments.

The ideal candidate brings strong Linux, cloud, and automation experience, with an understanding of application architecture and low-code/no-code platform operations.

Key Responsibilities

Incident Management & System Troubleshooting

• Perform advanced troubleshooting for infrastructure, OS, and application issues.

• Analyze logs, metrics, and telemetry from monitoring platforms such as Grafana, Datadog, Wiz, or CloudWatch.

• Coordinate with Platform and DevOps Engineers on root cause analysis and long-term remediation.

• Ensure timely resolution of escalated incidents in accordance with SLAs.

Cloud Administration & Maintenance

• Manage and maintain AWS, Azure, and hybrid environments following configuration baseline controls (CM-2, CM-6).

• Execute system patching, upgrades, and configuration changes using automation or scripts.

• Perform health checks, deployment validations, and post-change verifications.

• Maintain infrastructure documentation and configuration inventories.

Application Support & Deployment Assistance

• Support low-code/no-code and custom applications during deployment and maintenance windows.

• Troubleshoot application-level issues such as API failures, integration errors, or misconfigurations.

• Collaborate with DevOps and Platform teams to optimize CI/CD workflows and rollback plans.

• Ensure adherence to change management and deployment authorization processes.

Automation & Scripting

• Create or modify automation scripts (Bash, Python, PowerShell) for maintenance and reporting tasks.

• Leverage Terraform, Ansible, or cloud-native tools for provisioning and environment consistency.

• Proactively identify opportunities to automate recurring operational processes.

Compliance & Audit Support

• Document system changes and incident response details for FedRAMP audits.

• Support Continuous Monitoring (ConMon) activities through vulnerability reporting and patch compliance tracking.

• Maintain logs, baselines, and access control evidence to meet compliance requirements.

Qualifications

Required

• 3-5 years of experience in cloud operations, system administration, or infrastructure support.

• Proficiency in Linux administration and command-line troubleshooting.

• Strong working knowledge of AWS and/or Azure infrastructure services.

• Familiarity with CI/CD pipelines and deployment automation tools.

• Understanding of low-code/no-code platforms (e.g., Power Platform, ServiceNow, Salesforce).

• Experience writing and maintaining scripts (Bash, Python, PowerShell).

• Familiarity with FedRAMP, NIST 800-53, or similar compliance environments.

Preferred Certifications

• AWS SysOps Administrator

• Microsoft Azure Administrator

• Terraform Associate

• CompTIA Security

• ITIL v4