What are the responsibilities and job description for the Service Administrator position at W2 Systems?
We are a fast growing commercial/industrial water treatment service company located in South San Francisco. We service hospitals, life sciences, semiconductor plants and other industrial 24/7 clients. We are looking for someone to take over administration and coordination of the service team- updating and working in our service software (Zapium, Field Circle), download and report on water quality analysis reports, input service documentation and request parts for repair work, coordinate with customers and ensure the pending tasks and customer requests are quoted and taken care of.
This role is a critical support role to the service team, supporting them to ensure proper customer communications, scheduling and completion of work needed for each client site and keeping of track of when the work can be done and ensuring proper preparation when work is scheduled.
It is most important to be a clear communicator via phone and in writing and to be highly organized as there will be a lot of moving parts in coordinating between vendors, materials purchasing, customers and the service team to ensure efficient operations and preparation each day.
The role is Monday thru Friday, 8AM to 5 PM, but note that the service team works 6 AM to 2 PM and often on weekends or at night- so it’s important to ensure they’re properly setup and have excellent notes the day before work is to be completed.
You’ll rely on the service team, the manager of the business, engineering and equipment technical support to get the correct materials and information needed to fulfil the tasks- all the information and coordination will be logged in our service software system, Zapium (formerly Field Circle), where we log work orders, requests, materials and quotes in order to fulfil our customer’s needs as efficiently as possible.
Pay: $35.00 - $45.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $35 - $45